Neighbourhood Services Officer

2 weeks ago

London, United Kingdom Islington & Shoreditch Housing Association (ISHA) Full time

ISHA

**Position**:
**Position**

**Job Title**:Neighbourhood Services Officer

**Hours**:35 hours (full time)

**Location**:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR

**Salary**:£34,891.50

**Contract**:Permanent
- (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?

(b) About one challenge that you’ve had in co-ordinating routine maintenance in common residential areas, how you managed it, and what did you learn?

(c) What you love most about working in Neighbourhood Services.

(d) When completing multiple tasks with competing deadlines, how do you prioritise?

(e) Anything else you want us to know about you.

**Requirements**:
We are looking for a confident individual with great interpersonal skills for this busy Neighbourhood Services role. If this is you, come and join us at ISHA as our Neighbourhood Services Officer.

This is an exciting opportunity for an experienced Neighbourhood Services Officer who understands effective management of neighbourhood services and contractors to join our small, but supportive, Housing & Neighbourhoods Team working on all aspects of Neighbourhood and Estates. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing smooth running of the neighbourhoods, support and assist residents and work colleagues and someone who wants to add value within an organisation.

You will bring your knowledge and experience of conducting routine inspections of neighbourhoods and coordinate with contractors to schedule and oversee cleaning, landscaping, and maintenance activities, including building maintenance, cleaning, maintenance of communal areas, monitoring CCTV. Through regular inspections and overseeing the work of contractors, you will ensure that health and safety requirements are met. You will maintain records of inspection findings, complaints and corrective actions taken, providing regular reports to management and stakeholders on the status of cleaning and maintenance.

You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing Neighbourhood arena.

You will work closely with the Neighbourhood Services Manager, in a generalist capacity, to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives.

Some of the key responsibilities of the role include:

- Conduct routine inspections of neighbourhoods to assess cleanliness and maintenance standards, identifying areas in need of attention.
- Be customer centred, welcoming new residents to their neighbourhoods and ensure information is made available on a range of local services.
- Carry out neighbourhood inspections in line with the programme set out by ISHA, such as checking cleaning and gardening meets the required standards.
- Monitor cleaning and gardening services, check cctv systems, lifts, check and test communal lightings, rotate communal bins and litter pick. Undertake visual weekly safety checks on playgrounds and equipment where applicable. Record your findings on our housing management system database.
- Take ownership and responsibility for any service-related complaints/queries from customers ensuring that the customers experience is positive, professional and within set timescales at all times.

**You**

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient, exceptional and customer-focused service to residents. This is busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in estate services and building inspection by monitoring and inspecting against standards and health and safety assessments.

Working closely with our key internal and external stakeholders, you will make recommendations for estate improvements and ensure the better delivery of services to customers. You will ensure health and safety are identified, reported and action as soon as possible.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour and can-do attitude will serve you in good stead working in our busy, fast paced office.

**Other information**:
**About ISHA**

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse

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