Neighbourhood Officer

2 months ago

London, United Kingdom Makepeaceltd Full time

**Job Profile Information**:Neighbourhood Officer

**This supplementary information for Neighbourhood Officer is for guidance and must be used in conjunction with the Job Capsule for**:
**Job Zone**:Place - Housing and Tenancy.

**Level - **Level 3, Zone 2

**Camden Way Category 2**

**Role Purpose**:
Neighborhood Officer operates as a landlord which is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in resident homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents

This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people’s lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working, ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.

The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in resident’s demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service.

This role will not only balance frontline reactive and proactive casework to the residents living in our properties, but also influence and drive forward any necessary changes helping to co-design a landlord service that continues to adapt to meet changing needs and priorities.With support, training, sharing experience with team colleagues, and having honest conversations with residents, the Neighbourhood Officer will be empowered to work to identify and help resolve the root causes of an issue impacting on a residents life. Working as the trusted point of contact the officer will pull in support where needed, assisting the resident where possible to identify the issues and find solutions to their problems. Where possible the new approach will seek not only to resolve issues impacting on individual residents, but also more broadly to seek solutions and learn from the experience to improve the service available to the wider resident group.

The flexibility to adapt and make informed, creative and robust decisions in challenging situations to obtain the best outcomes for our residents is crucial in delivering this frontline role. The role requires the ability to build relationships and take a problem solving approach to working with our residents over what can be a very long-term relationship. The ability to challenge existing processes and barriers constructively will be an important requirement for the post holder as will be the ability to take on a continuous learning approach to the work.

The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload.

**Example outcomes or objectives that this role will deliver**:

- To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
- To develop skills and knowledge in key areas to meet the needs of residents;
- To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
- To support residents to solve problems at their root cause to build future resilience for individual residents and our communities;
- To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
- To learn about the wor

  • Neighbourhood Officer

    2 weeks ago

    London, United Kingdom Housing for Women Full time

    **Posted**:06/11/2023 09:30**Salary**:£36,506.17**Location**:London - various locations**Level**:Experienced**Deadline**:20/11/2023 23:59**Hours**:35.00**Benefits**:27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more**Job Type**:PermanentSmall organisation with big ambition looking for people with passion, energy and...

  • Neighbourhood Officer

    1 month ago

    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is looking to recruit a Neighbourhood Officer to join a housing provider based in South East London. As a Neighbourhood Officer, you will be responsible for providing excellent personal customer service by working in partnership with internal and external stakeholders to ensure their customers' needs are met and the departmental/team...

  • Neighbourhood Officer

    1 month ago

    North West London, United Kingdom Tempest Resourcing Limited Full time

    Our client, a leading Housing Association across the South of England is seeking a highly motivated and dedicated Neighbourhood Officer to cover a patch in North West London. This is a hybrid role, you will attend the office once a week. The Neighbourhood Officer will be responsible for managing mixed tenure properties, providing a first class customer...

  • Neighbourhood Response Officer

    2 days ago

    London, United Kingdom Clarion Housing Group Full time

    Job Title: Neighbourhood Response Officer **Salary**: £36,966 - £43,121 per annum Job Location: London Hours: 36 hours per week Contract Type: Permanent We are currently recruiting for a Neighbourhood Response Officer to join our North London Housing team. The post will be based at one of our offices located at Wrights Road, Mick Fury or Corsica...

  • Neighbourhood Services Officer

    4 weeks ago

    London, United Kingdom Islington & Shoreditch Housing Association (ISHA) Full time

    ISHA **Position**: **Position** **Job Title**:Neighbourhood Services Officer **Hours**:35 hours (full time) **Location**:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR **Salary**:£34,891.50 **Contract**:Permanent - (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and...

  • Neighbourhood Housing Officer

    4 weeks ago

    London, United Kingdom Akton Recruitment Full time

    Camden £21 Per Hour I am recruiting for a local authority who is looking for someone to provides a frontline, trusted service to residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people's...

  • Neighbourhood Housing Officer

    1 month ago

    London, United Kingdom Domus Recruitment Ltd Full time

    Domus Recruitment are sourcing a Neighbourhood Housing Officer for our client in Lambeth, which will be a contract until June 2023. The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenantsand leasehold customers and to work closely with other teams, councillors and Tenants & Residents...

  • Neighbourhood Officer

    1 month ago

    London, United Kingdom Amida Recruitment Limited Full time

    My client, a leading housing provider across London and the South East, has a rare opening for a Neighbourhood Officer to join the team and take a leading role in providing housing and tenancy management to a mixed tenure patch of five hundred properties across South East London. As a Neighbourhood Officer you will be responsible for engaging and developing...

  • Neighbourhood Officer

    2 months ago

    London, United Kingdom Amida Recruitment Limited Full time

    My client, a leading housing provider across London and the South East, has a rare opening for a Neighbourhood Officer to join the team and take a leading role in providing housing and tenancy management to a mixed tenure patch of five hundred propertiesacross South East London. As a Neighbourhood Officer you will be responsible for engaging and developing...

  • Neighbourhood Officer

    4 weeks ago

    London, United Kingdom Amida Recruitment Limited Full time

    My client, a leading housing provider across London and the South East, has a rare opening for a Neighbourhood Officer to join the team and take a leading role in providing housing and tenancy management to a mixed tenure patch of five hundred properties across South East London. As a Neighbourhood Officer you will be responsible for engaging and developing...

  • Neighbourhood Response Officer

    3 weeks ago

    London, United Kingdom Daniel Owen Ltd. Full time

    Neighbourhood Response Officer Based in Bow Covering - Tower Hamlets, occasional cover for Havering and Waltham Forest. £18.81per hour One year experience as housing office or housing environment (transferable skills). Working collaboratively with other teams, external agencies and residents you'll ensure that Neighbourhoods are clean and safe,...

  • Neighbourhood Housing Officer

    12 hours ago

    London, United Kingdom Carrington Blake Recruitment Full time

    london borough of lambeth are looking for an Neighbourhood Housing Officer To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure...

  • Neighbourhood Housing Officer

    4 weeks ago

    London, United Kingdom Carrington Blake Recruitment Full time

    london borough of lambeth are looking for an Neighbourhood Housing Officer To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure...

  • Neighbourhood Housing Officer

    4 days ago

    London, United Kingdom Morgan Hunt UK Limited Full time

    Are you a Neighbourhood Housing Officer looking for work in South London? Morgan Hunt's Public Sector and Government client based in South London is looking to recruit a Neighbourhood Housing Officer to provide support throughout a busy period. This assignment has been deemed inside of IR35. As a Neighbourhood Housing Officer, you will be responsible...

  • Neighbourhood Housing Officer

    1 week ago

    London, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working alongside our client, a LOCAL AUTHORITY, who are looking to recruit an experienced Neighbourhood housing officer to join their team based in the [LOCATION] area. **JOB DETAILS** - PAY RATE: £26.17 per hour Umbrella - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: South London **JOB SUMMARY** This role provides...

  • Neighbourhood Response Officer

    17 hours ago

    London, United Kingdom Service Care Solutions Full time

    Neighbourhood Response Officer North London (covering Tower Hamlets, occasional cover for Havering and Waltham Forest) Start Date: 20/05 Temporary - 1 month rolling contract Full Time, 36 hours per week Hybrid working available We are seeking confident, customer-focused Neighbourhood Response Officers to join a team in North London. The client is...

  • Neighbourhood Response Officer

    16 hours ago

    London, United Kingdom Service Care Solutions Full time

    Neighbourhood Response Officer North London (covering Tower Hamlets, occasional cover for Havering and Waltham Forest) Start Date: 20/05 Temporary - 1 month rolling contract Full Time, 36 hours per week Hybrid working available We are seeking confident, customer-focused Neighbourhood Response Officers to join a team in North London. The client is...

  • Neighbourhood Housing Officer

    4 weeks ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Job Title**:Neighbourhood Housing Officer **Location**:Lambeth **Salary / Pay Rate**:£170 Per day (Umbrella) **Job Type**:Temporary *** **The Role** We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants...

  • Neighbourhood Response Officer

    2 weeks ago

    North London, United Kingdom Service Care Solutions Full time

    Neighbourhood Response Officer North London (covering Tower Hamlets, occasional cover for Havering and Waltham Forest) Start Date: 20/05 Temporary - 1 month rolling contract Full Time, 36 hours per week Hybrid working available We are seeking confident, customer-focused Neighbourhood Response Officers to join a team in North London. The client is...

  • Neighbourhood Response Officer

    2 weeks ago

    North London, United Kingdom Service Care Solutions Full time

    Neighbourhood Response OfficerNorth London (covering Tower Hamlets, occasional cover for Havering and Waltham Forest)Start Date: 20/05Temporary - 1 month rolling contractFull Time, 36 hours per weekHybrid working availableWe are seeking confident, customer-focused Neighbourhood Response Officers to join a team in North London. The client is dedicated to...