Neighbourhood Officer

2 weeks ago

London, United Kingdom Housing for Women Full time

**Posted**:06/11/2023 09:30**Salary**:£36,506.17**Location**:London - various locations**Level**:Experienced**Deadline**:20/11/2023 23:59**Hours**:35.00**Benefits**:27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more**Job Type**:PermanentSmall organisation with big ambition looking for people with passion, energy and drive to help us transform. We are currently seeking a Neighbourhood Officer to join our amazing team on a permanent, full-time basis.

At Housing for Women, we provide Housing with a mission to empower women and challenge inequality. We believe that by providing quality, affordable homes for women, we can help to create a truly more equal society. Want to join our team? This is an incredible opportunity for a compassionate individual with experience preparing and presenting cases to Court for breach of tenancy to join our life-changing organisation.

Now is your chance to play a pivotal role in this mission, supporting countless women in their homes, ensuring they have everything they need to live safe, happy lives.

**Key responsibilities include**:

- Utilising resources within the local neighbourhood and having honest and sometimes difficult life skills conversations with customers that enable them to make more informed choices in their lives is a key aspect of this role.
- Provide high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices our Officers will ensure compliance with arrears and income policies at all times.
- Ensure that tenants’ needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems. Also, organise and participate in Neighbourhood surgeries allowing for a proactive approach.
- Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews and all stages of the process ensuring accurate records are kept of actions and decisions taken.
- To work with H4W’s Fundraising Manager to plan and deliver externally funded projects such as the decorating project for older tenants, and also lunch clubs, outings and digital inclusion projects.

**About You**

To be considered as a Neighbourhood Officer, you will need:

- Experience preparing and presenting cases to Court for breach of tenancy
- Knowledge of Landlord and Tenant legislation and procedure
- Knowledge of current issues in the provision of social housing, including Welfare Benefits and Welfare Reform & Work Act 2016
- Good verbal and non-verbal communication skills
- A recognised qualification at HNC level or higher

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

**Overall Aim**
- As a Neighbourhood Officer you will use a coaching approach to identify where our tenants want to get to in life, this will help you design services that better support and empower our tenants residing in around 210-280 H4W households including vulnerable women and older tenants.
- Utilising resources within the local neighbourhood and having honest and sometimes difficult life skills conversations with customers that enable them to make more informed choices in their lives is a key aspect of this role.
- Our Officers will also act as an ambassador for H4W providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices our Officers will ensure compliance with arrears and income policies at all times.
- Ensuring that tenants’ needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems. Our Officers will organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements, KPI’s and LPI’s.
- Our supportive Officers will be flexible, they will spend most of their time getting to know their tenants in their own homes and willing to go the extra mile and work outside of 9 to 5 hours when needed.

**Key Responsibilities**

**Customer Focus**
- To provide a consistently outstanding service that demonstrates H4W’s corporate values ensuring our properties are well presented and maintained.
- To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer’s area of responsibility.
- To take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer exp

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