Customer Service Advisor

5 months ago

North Shields, United Kingdom Blair West Full time

Blair West are supporting a telecommunications business in North Shields as they look to add to their Customer Service & Billings team. You will work within a customer service and billings team offering support and guidance to the business’ customers across multiple countries.

**The opportunity**:

- Processing provisioning/sales orders for customer equipment to meet customer requirements, using in-house and supplier systems for a range of mobile satellite service providers.
- This includes activations, deactivations, changes of packages and ensuring any Early Termination Fees are advised.
- Maintaining the CRM and third-party systems information relevant to provisioning orders, customer assets, billing profiles and rates.
- Processing customers' prepay voucher sales orders, invoices and delivery of pins.
- Liaising with customers, suppliers and other departments within the business to ensure these processes are completed accurately and on time.
- Ensure the ticketing system ACS queue is managed within the SLAs and all new tickets are categorised and the status is changed. Tickets should be assigned to individuals depending on the task or product and brought to resolution promptly keeping the customer updated with progress.
- Taking responsibility for key products’ monthly billing cycles.
- Ensuring all provisioning requests are configured correctly for billing the product.
- Weekly or monthly checks for any errors.
- Resolving all errors before the product bill runs.
- Running invoice processing within the product timeframe.
- Experience working in a busy support environment, with a track record of delivering a high level of customer service.
- Experience in the use of Excel to a high standard (ideally, but not essentially to create pivot tables, charts, and lookup queries).
- Experience in customer service within telecoms, SaaS, and software would be advantageous.
- Ability to prioritise, multitask, and work under pressure to tight deadlines.
- Numerate with highly developed commercial acumen.
- Attention to detail is vital.
- Self-motivation with a drive to learn products/systems offered by Satcom Global.
- Ability to identify and investigate anomalies to the point of resolution.
- The ability to build good relationships.

**The benefits included with this opportunity**:

- Holiday: 25 days + Bank Holidays.
- Fully flexible working arrangement - hybrid/remote working opportunities.
- Company pension.
- Life insurance.

**Our commitment**:
**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Ability to Relocate:

- North Shields, NE30 1JH: Relocate before starting work (required)

Work Location: Hybrid remote in North Shields, NE30 1JH

  • Customer Service Advisor

    5 months ago

    North Shields, United Kingdom The House Outfit Full time

    We are looking for a Customer Service Advisor who can help us deliver excellent customer service to our growing customer base. You should have a positive can-do attitude and build rapport with our customers, providing them with a positive experience and sharing an enthusiasm for premium wall art. This is a part time role and the hours will always be...

  • Customer Advisor

    5 months ago

    North Shields, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q North Shields** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Polish Customer Service Advisors

    5 months ago

    North Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently looking to recruit 4 x Polish Speaking Customer Service Advisors to work in an expanding team in a friendly contact centre environment on a temporary to permanent basis. Applicants must be fluent in both Polish and English languages. **We have both full and part time roles available form 16 hours** **The role** - Providing an excellent...

  • Customer service advisor

    2 weeks ago

    South Shields, United Kingdom CV-Library Full time

    We are looking for a Customer Service Advisor to join the team of a well established organisation in th South Tyneside area, offering a temporary position and the chance to gain even more experience in the customer service sector. Customeer Service Advisor Monday to Friday £13-14ph paid weekly South Tyneside (NE32) Temporary As a Customer...

  • Polish Speaking Customer Services Advisors

    5 months ago

    North Shields, United Kingdom All Temps Recruitment Full time

    We are currently looking to recruit 4 x Polish Speaking Customer Service Advisors to work in an expanding team in a friendly contact centre environment on a temporary to permanent basis. Applicants must be fluent in both Polish and English languages. **We have both full and part time roles available form 16 hours** **The role** - Providing an excellent...

  • German Speaking Customer Service Advisors

    5 months ago

    North Shields, United Kingdom All Temps Recruitment Full time

    We are currently looking to recruit 4 x German Speaking Customer Service Advisors to work in an expanding team in a friendly contact centre environment on a temporary to permanent basis. Applicants must be fluent in both German and English languages. **We have both full and part time roles available form 16 hours** **The role** - Providing an excellent...

  • Dutch Speaking Customer Service Advisors

    5 months ago

    North Shields, United Kingdom All Temps Recruitment Full time

    We are currently looking to recruit 4 x Dutch Speaking Customer Service Advisors to work in an expanding team in a friendly contact centre environment on a temporary to permanent basis. Applicants must be fluent in both Dutch and English languages. **We have both full and part time roles available form 16 hours** **The role** - Providing an excellent and...

  • Service Advisor in North Shields

    3 weeks ago

    North Shields, North Tyneside, United Kingdom Ingenia Recruitment Full time

    Are you a skilled Service Advisor looking for a new challenge? We have an exciting opportunity for a fully experienced Motor Vehicle Service Advisor to join our team at a franchised motor dealership.Key Responsibilities:Handle customer enquiries and book customers in.Arrange collections and deliveries, and produce job cards.Price up and sell additional work,...

  • Customer Service Advisor

    4 weeks ago

    North East, United Kingdom Euro Garages Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.Key Responsibilities:Provide exceptional customer service to external customers and retail team...

  • Customer Service Advisor

    4 weeks ago

    North East, United Kingdom Euro Garages Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.Key Responsibilities:Provide exceptional customer service to external customers and retail team...

  • Customer Service Advisor

    5 months ago

    North Yorkshire, United Kingdom Jark Full time

    Customer Service Advisor Sherburn in Elmet Monday to Friday 0800am - 1630pm We are currently recruiting Customer Service/Sales Advisors to join our client's team in Sherburn in Elmet. Main Responsibilities: Dealing with incoming calls; advise customers on products Dealing with all aspects of customer services - chasing deliveries, arranging collections,...

  • Customer Service Advisor

    6 months ago

    North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London. As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and...

  • Customer Service Advisor

    5 months ago

    North Shields, United Kingdom Oddballs Ltd Full time

    **The role** We are looking for a confident, customer focused, IT literate individual with a strong customer service background. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills, with a focus on resolving problems and working with customers to resolve any issues and answer all...

  • Customer Service Advisor

    5 months ago

    North Tyneside, United Kingdom TMEE Full time

    We have an excellent opportunity to join our growing customer service contact centre as a Customer Service Advisor based in the North Tyneside area. The role is perfect for those with no previous contact centre or customer service experience as you will receive 4 weeks of fully paid training when you start the role. In the role, you will deal with incoming...

  • Customer Services Advisor

    2 weeks ago

    South Shields, United Kingdom CV-Library Full time

    Our public sector client based in South Tyneside has an exciting opportunity for a Customer Services Advisor to join their team as soon as possible! The role will be temporary on going until further notice initially, working 9:00am-5:00pm Monday to Friday. The pay rate for the role will be £13.01 per hour. Working within the Housing Team, duties...

  • Customer Service Advisor

    5 months ago

    North Tyneside, United Kingdom GRW Full time

    We have a new and exciting opportunity to join our growing customer service contact centre as a Customer Service Advisor. We have full-time and part-time roles available. This role is perfect for those with no previous customer service or contact centre experience as you will receive full training and support. In the role, you will deal with incoming...

  • Customer Service Advisor

    5 months ago

    South Shields, United Kingdom JML Full time

    JML Customer Service Advisor **Location**:South Shields Tyne Dock, Tyne & Wear** **Monday to Thursday between the hours of 9am to 5pm & Fridays 8am to 4pm** **(37.5 hours per week) **excluding 30-minute lunch breaks** Starting salary £22,308 + Benefits 25 days annual leave, plus bank holidays Do you have what it takes to provide excellent customer...

  • Customer Service Advisor

    4 weeks ago

    Crosby, North Lincolnshire, United Kingdom CV-Library Full time

    SAP/ ERP Experienced Customer Service Advisor | Scunthorpe | £24,000 - £27,000 The Opportunity: Are you an experienced customer service advisor who has previously used SAP or alternative ERP systems? ready to join an established telecoms and network solution provider? A company that invests in their employees, this is an opportunity to become...

  • Service Advisor

    4 weeks ago

    North Stoneham, United Kingdom CV-Library Full time

    Service Advisor Basic Salary Circa £27,000 OTE's £35,000! Monday - Friday 08:00am - 18:00pm. 1 in 3 Saturdays 08:00am - 13:00pm. Uncapped Commission!We are currently advertising on behalf of an Automotive stigious main dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the...

  • Service Advisor

    2 months ago

    North Hykeham, United Kingdom CV-Library Full time

    Service Advisor Basic Salary up to £24,000 OTE c. £38,000 Working Hours: 8AM - 6PM Mon - Fri, 1 in 2 Sats 8AM - 12PM One of the best bonus structures available in the area Candidates must have prior experience as an automotive service advisorWe are currently advertising on behalf of an Automotive Car Dealership who are currently recruiting...