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Senior Service Advisor/ Csr

4 months ago

Northampton, United Kingdom RH COMMERCIAL VEHICLES Full time

**Senior Customer Service Representative - Northampton - up to £35,000 a year, depending on experience**

**Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?**

Why not become a Customer Service Representative at RH Commercial Vehicles?

**What’s in it for you?**
- £33,000 - £35,000 a year depending on experience.
- Fantastic company events
- Company pension
- Sick Pay
- Wellness programme
- Onsite parking.
- Opportunities for development

**The Challenge**
- Answer incoming telephone calls to the site, using questioning techniques to ascertain requirements and transfer callers to appropriate colleagues where necessary.
- Greet visitors to the site, ensuring Health and Safety regulations are being met and maintaining high standards of cleanliness and housekeeping in the customer-facing areas.
- Ensure all customer bookings are consistently and accurately recorded and payment is taken where appropriate. To control cash sale vehicles when onsite and make sure the correct payment is made before the vehicles leave
- Proactively manage customer inspection schedules - liaising with the customer and workshop and managing the daily dairy.
- Work with the workshop, parts department and DPM to make sure the best option is available for the workshop and the customer to get the vehicle on the road in time for a deadline. This will include chasing the parts department and communicating with the workshop controller daily.
- Be flexible in your approach and be an effective team player for the development of both you and the business.
- Liaise with customers to arrange MOT bookings to comply with the o-license schedule
- Control Workshop and part department to ensure vehicle quotes are sent to customers within the appropriate time from when the job is diagnosed, then followed up with customers until an answer is reached.
- To work with DPM to reach service KPIs in the business.
- Work in process is controlled and reported back to the business administrator for invoicing
- To carry out any other duties deemed to be seasonable within the individual’s capabilities requested by the Dealer point manager.

**To Succeed, you’ll need**
- Experience in working in a HGV dealership (essential)
- Be able to work in an organised & methodical manner in a fast-moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate with customers and colleagues
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- Negotiation skills
- To always conduct yourself in a professional manner
- To be able to remain calm and patient in a dynamic business environment
- A proactive approach which ensures that customers’ expectations are met and exceeded.
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented
- An understanding of Operators’ licence laws and regulations would be of benefit but not essential as training will be provided

**Who are RH Commercial Vehicles ?**
- With over 40 years of experience in the commercial vehicle market, we are the people with all the trucks and vans people need. We’re an official Renault Trucks and Isuzu Trucks dealer operating from six sites across the East Midlands.
- We are a large and lively team of proud professionals, and our workshop team is the beating heart of our business. Within that team, you will be based at our Northampton site.
- As a Senior Customer Service Representative, you will be the interface between the customer and the Dealership. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealership

**To apply**

**Job Types**: Full-time, Permanent

**Salary**: £33,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Northampton, NN7 4AW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: Northampton