Patient Liaison

4 months ago

Bradford, United Kingdom Optegra Full time

Optegra has an exciting new opportunity for an experienced patient liaison to join our amazing eye hospital in Bradford. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training.

**Company Overview**

Optegra is a world leader in specialist eye care, we take pride in knowing our patients are at the heart of all we do and can live better lives because of the treatments we provide.

**Benefits**

Some of the benefits of working for us include, but are by no means limited to:

- Generous salary which is reviewed annually. This role pays up to **£27,000 **per annum
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- SMART working schemes - because we believe in work life balance
- Funded training and development - because we believe in our people
- Discounts on retails, social activities, etc.
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing

**Duties and responsibilities**

To act as the Patient Liaison for a nominated group of patients who come to the hospital for consultation and treatment. This involves greeting patients, explaining what will be happening to them on their first visit, following consultation talking patients through their options, agreeing the next stages with the patient, booking surgery dates and taking payment for procedures where necessary. Specific responsibilities include:

- Offering excellent custmer service to assist in increasing patient satisfaction levels
- Learning and participating in the Service Excellence apprach to customer and patient service and using these principles to provide exemplary standards of patient care
- Consistently follow the procedure for meeting and greeting all patients to ensure they receive a good welcome and are fully informed of what their visit will entail
- Manage and deal with the relatinships between patients and Consultants / Surgeons / Optometrists to ensure the patient has all the required information to reach an informed decision
- Ensuring that all patient invice documentation exists and is correct before enacting payment at least one week prior to surgery
- Assisting patients with PMI queries and ensuring all patients wh are insured have authorisation codes submitted into their patient record
- Manage all administratin tasks and reports required for the role including letters dictated by the Consultants
- Knowledge of finance options and processing of these.
- Making fllow up calls within defined timeline for TAIs.
- Communicating effectively and empathetically with all patients, colleagues and external contacts.
- Ensuring all patient recrds are available for clinic and surgery dates.

**Requirements**:

- Prior experience in healthcare (would be an advantage)
- Knowledge of medical terminology (Would Be an advantage)
- Excellent interpersonal skills.
- Excellent communication skills.
- Good personal presentation

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

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