Customer Excellence Specialist Full Time

4 months ago

Alton, United Kingdom Dorquip Group Ltd Full time

**About Dorquip Group Ltd**

Dorquip Group Ltd is a leading supplier of architectural hardware and door furniture in the UK. We represent four distinct brands - Period House Group, Smithys Direct, Handles4Doors and More Handles - offering a comprehensive range of products to our customer base. We are passionate about delivering exceptional customer service and are seeking a highly motivated individual to join our growing team.

**The Role**

In this exciting role, you will play a pivotal role in ensuring our customers receive the highest level of service at every touchpoint. You will be responsible for managing a busy inbox professionally, handling customer enquiries over the phone, and ensuring a seamless customer journey across all four of our brands.

**Location**

Office based in Alton, Hampshire.

**Key Responsibilities**:

- Process customer orders accurately and efficiently within our internal systems.
- Liaise with customers to confirm details, answer questions, and provide clear and concise information about our products and services.
- Proactively track order progress and update customers on delivery schedules, ensuring transparency throughout the process.
- Maintain a strong understanding of each Dorquip Group brand (Period House Group, Smithys, Handles4Doors and More Handles) and their unique offerings.
- Uphold Dorquip Group's commitment to exceptional customer service, resolving issues promptly and exceeding customer expectations.
- Following up customer leads generated by the external sales team.
- Contribute to a positive and collaborative team environment.

**Essential Skills**:

- Excellent communication and interpersonal skills, both written and verbal.
- The ability to build rapport with customers and foster positive relationships.
- Strong organisational skills with the ability to manage multiple tasks effectively and prioritise workload.
- Meticulous attention to detail and a commitment to accuracy.
- Experience using Microsoft Office Suite, particularly Outlook.

**Desirable Skills**:

- Experience using ProfitPlus and/or Odoo CRM systems.
- Knowledge of the architectural hardware and door furniture industry (beneficial but not essential).

**Benefits**:

- Competitive salary and benefits package.
- Salary depends on experience.
- Opportunity to work for a growing and dynamic company.
- Positive and supportive work environment.
- The chance to make a real difference in the customer experience.

**To Apply**

If you are a highly motivated and customer-focused individual with a passion for exceeding expectations, we encourage you to apply. Please submit your CV and a covering letter explaining why you are interested in this role.

**Job Types**: Full-time, Permanent

Pay: Up to £30,050.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Alton: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: ALCES1

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