Customer Excellence Specialist Full Time
7 months ago
**About Dorquip Group Ltd**
Dorquip Group Ltd is a leading supplier of architectural hardware and door furniture in the UK. We represent four distinct brands - Period House Group, Smithys Direct, Handles4Doors and More Handles - offering a comprehensive range of products to our customer base. We are passionate about delivering exceptional customer service and are seeking a highly motivated individual to join our growing team.
**The Role**
In this exciting role, you will play a pivotal role in ensuring our customers receive the highest level of service at every touchpoint. You will be responsible for managing a busy inbox professionally, handling customer enquiries over the phone, and ensuring a seamless customer journey across all four of our brands.
**Location**
Office based in Alton, Hampshire.
**Key Responsibilities**:
- Process customer orders accurately and efficiently within our internal systems.
- Liaise with customers to confirm details, answer questions, and provide clear and concise information about our products and services.
- Proactively track order progress and update customers on delivery schedules, ensuring transparency throughout the process.
- Maintain a strong understanding of each Dorquip Group brand (Period House Group, Smithys, Handles4Doors and More Handles) and their unique offerings.
- Uphold Dorquip Group's commitment to exceptional customer service, resolving issues promptly and exceeding customer expectations.
- Following up customer leads generated by the external sales team.
- Contribute to a positive and collaborative team environment.
**Essential Skills**:
- Excellent communication and interpersonal skills, both written and verbal.
- The ability to build rapport with customers and foster positive relationships.
- Strong organisational skills with the ability to manage multiple tasks effectively and prioritise workload.
- Meticulous attention to detail and a commitment to accuracy.
- Experience using Microsoft Office Suite, particularly Outlook.
**Desirable Skills**:
- Experience using ProfitPlus and/or Odoo CRM systems.
- Knowledge of the architectural hardware and door furniture industry (beneficial but not essential).
**Benefits**:
- Competitive salary and benefits package.
- Salary depends on experience.
- Opportunity to work for a growing and dynamic company.
- Positive and supportive work environment.
- The chance to make a real difference in the customer experience.
**To Apply**
If you are a highly motivated and customer-focused individual with a passion for exceeding expectations, we encourage you to apply. Please submit your CV and a covering letter explaining why you are interested in this role.
**Job Types**: Full-time, Permanent
Pay: Up to £30,050.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Alton: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: ALCES1
-
Customer Service Specialist
3 months ago
Alton, United Kingdom Adepto Technical Recruitment Full timeJob Title: Customer Service Specialist Industry: Manufacturing Full-time, 37.5 hours per weekAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? We are looking for a dedicated and driven Customer Service Specialist to join our dynamic team at a leading manufacturing business...
-
Customer Service Liaison Specialist
2 days ago
Alton, Hampshire, United Kingdom TRI Consulting Ltd Full timeJob Title: Customer Service Liaison SpecialistThe TRI Consulting Ltd is seeking a skilled and experienced CUSTOMER SERVICE LIAISON SPECIALIST to act as the first point of contact for all customer inquiries related to products and services. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work...
-
Dental Receptionist
6 months ago
Alton, United Kingdom Dental centre of Excellence Full timeExcellent New Opportunity: funding for further training. We are currently seeking a full time Experienced Dental Receptionist to join our practice in Alton. The practice sees both NHS and private patients, & has an element of advanced restorative, orthodontics, & Implants element to it. **Job Types**: Full-time, Part-time, Permanent Expected hours: 16 - 40...
-
Alton, United Kingdom Hartford Care Full timePrivate Paying Customer Acquisition SpecialistHartford Care is seeking a Private Paying Customer Acquisition Specialist to join our team. As a Private Paying Customer Acquisition Specialist, you will be responsible for acquiring private paying customers and promoting our care home to local authorities and respite customers.Key responsibilities include...
-
Full-time Care Assistant
6 months ago
Alton, United Kingdom Home Instead Full time**Company Description** We are seeking kind-hearted individuals to help support and lead our team as a Team Leader. This role is centered around assisting older adults in their own homes, offering them support and companionship, and helping them maintain their independence with dignity and respect. We are currently seeking a Team Leader, to be responsible...
-
Full Time Food
7 months ago
Alton, United Kingdom Aramark Full time**Alton Towers Resort** are recruiting for **Full Time Food & Beverage Assistants** With a huge variety of food units and restaurants spread across the Alton Towers resort, there are plenty of roles that you could be working in. From Woodcutters Bar & Grill where we freshly prepare delicious meals, to the UK's first Rollercoaster Restaurant, we have...
-
Customer Experience Specialist
6 days ago
Alton, Hampshire, United Kingdom Reed Full timeAbout Our CaféCafé 1759 in Bordon is a community-focused café that prides itself on delivering an exceptional customer experience. We are seeking a skilled Customer Experience Specialist to join our team and contribute to our mission.ResponsibilitiesProvide exceptional customer service while preparing and serving food and beverages.Maintain high standards...
-
Full-time Caregiver
6 months ago
Alton, United Kingdom Right At Home Alton & Bordon Full time**Are you a naturally caring person?** **Do you want to get involved and help your community when it needs you most?** **Are you looking for flexible hours to work around your life?** As a Care Assistant for Right at Home you can really help support those most vulnerable and get paid for doing it. We are looking for friendly and passionate people who are...
-
Customer Service Executive
4 weeks ago
Alton, United Kingdom TRI Consulting Ltd Full timeSpecialist Medical equipment supplier requires an experienced Customer Service Executive to act as first point of contact for all customer enquiries relating to products and services. Responsibilities: Build sustainable relationships and trust with customer accounts through open and interactive communication. Answering all customer enquiries that may include...
-
Customer Service Advisor
7 months ago
Alton, United Kingdom TRI Consulting Ltd Full timeSpecialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services. **Responsibilities**: Build sustainable relationships and trust with customer accounts through open and interactive communication. Answering all customer enquiries that may...
-
Customer Service Executive
6 months ago
Alton, United Kingdom TRI Consulting Ltd Full timeSpecialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services. **Responsibilities**: Build sustainable relationships and trust with customer accounts through open and interactive communication. Answering all customer enquiries that may...
-
Customer Service Executive
4 weeks ago
Alton, United Kingdom CV-Library Full timeSpecialist Medical equipment supplier requires an experienced Customer Service Executive to act as first point of contact for all customer enquiries relating to products and services. Responsibilities: Build sustainable relationships and trust with customer accounts through open and interactive communication. Answering all customer enquiries that may include...
-
Customer Service Executive
1 week ago
Alton, United Kingdom TRI Consulting Ltd Full timeSpecialist Medical equipment supplier requires an experienced Customer Service Executive to act as first point of contact for all customer enquiries relating to products and services.Responsibilities:Build sustainable relationships and trust with customer accounts through open and interactive communication.Answering all customer enquiries that may include...
-
Full Time Office Coordinator
1 week ago
Alton, Hampshire, United Kingdom Sammons Recruitment Ltd Full timeJob DescriptionWe are seeking an experienced Receptionist to join our team at Sammons Recruitment Ltd. As a key member of our front-of-house staff, you will provide exceptional customer service and ensure the smooth operation of our office.The ideal candidate will possess excellent communication skills, be highly organized, and be proficient in Microsoft...
-
Customer Service Professional in Manufacturing
1 month ago
Alton, Hampshire, United Kingdom Adepto Technical Recruitment Full timeWe are seeking a highly skilled Customer Service Specialist to join our dynamic team at a leading manufacturing business within the health and beauty industry. This role will be the first point of contact for our valued clients, ensuring smooth communication and resolution of any inquiries.About Us:As a renowned and innovative manufacturer, we pride...
-
Operational Excellence Manager
4 days ago
Alton, Hampshire, United Kingdom John Lewis Partnership Full timeAbout Us:At John Lewis Partnership, we pride ourselves on delivering exceptional customer service and operational excellence. Our vision is to be the UK's best retailer, and we are committed to creating a workplace where everyone feels valued, supported, and empowered to make a difference.The Job:We are looking for a skilled Operational Excellence Manager to...
-
Bench Joiner
6 months ago
Alton, United Kingdom J Clark Joinery Limited Full timeWe are a small friendly family run Joinery workshop based in Colemore, near Petersfield looking for an experienced and qualified bench joiner/machinist. **Hours**: 40 hours plus 5 hours overtime available. Monday to Friday, 7:30am - 4pm - Must be fully experienced in the manufacture of all types of purpose made joinery to a high standard. Including...
-
Customer Service Coordinator
6 months ago
Alton, United Kingdom Brook Street Full timeA great opportunity to develop your career as a Customer Service Co-ordinator **Customer Service Coordinator** " Alton, Hampshire " Full time / Permanent " £22,600 " Hybrid Working " Monday to Friday 8.30am - 5.00pm **A quick look at the role** - The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on...
-
Customer Service Liaison
2 days ago
Alton, Hampshire, United Kingdom TRI Consulting Ltd Full timeCompany OverviewTri Consulting Ltd is a renowned specialist medical equipment supplier dedicated to providing exceptional customer service. Our team of experts works tirelessly to ensure that our clients receive the highest level of support and care.Job DescriptionWe are seeking an experienced Customer Service Liaison to join our team. As the first point of...
-
Alton, Hampshire, United Kingdom A Select uk Ltd Full time £40,000 - £45,000Career Advancement OpportunityThis is an exceptional opportunity for a Trainee C&I Engineer to join a top-tier COMAH specialist engineering client in Hampshire. With an excellent salary package of £40k-£45k depending on experience, this role offers full training and further qualifications plus overtime and benefits. As a valued member of the team, you will...