Customer Service Professional in Manufacturing
4 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our dynamic team at a leading manufacturing business within the health and beauty industry. This role will be the first point of contact for our valued clients, ensuring smooth communication and resolution of any inquiries.
About Us:
As a renowned and innovative manufacturer, we pride ourselves on delivering high-quality health and beauty products to global markets. With decades of expertise and a commitment to excellence, we have created trusted partnerships with some of the world's leading brands.
Role Overview:
This is an exciting opportunity for a dedicated and driven individual to work in a fast-paced environment and enjoy problem-solving. As a Customer Service Specialist, you will play a key role in maintaining our reputation for excellence by providing efficient, friendly, and accurate service to both new and existing customers.
Key Responsibilities:
- Respond to Customer Inquiries: Respond to customer inquiries via phone, email, and support with OTIF delivery.
- Handle Customer Complaints: Handle customer complaints and resolve issues in a professional and empathetic manner.
- Process Orders: Process orders, manage returns, and ensure timely communication on delivery updates.
- Collaborate with Internal Teams: Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
- Maintain Accurate Records: Keep accurate records of customer interactions and follow up on open cases.
What We're Looking For:
- A proven track record in a customer service role within a manufacturing or product-driven environment.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- A problem-solving mindset with a keen attention to detail.
- Ability to remain calm and professional under pressure.
The estimated salary for this position is $45,000 - $60,000 per annum, depending on experience and qualifications. If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, please submit your application.
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