Customer Service Liaison
3 weeks ago
Tri Consulting Ltd is a renowned specialist medical equipment supplier dedicated to providing exceptional customer service. Our team of experts works tirelessly to ensure that our clients receive the highest level of support and care.
Job Description
We are seeking an experienced Customer Service Liaison to join our team. As the first point of contact for all customer enquiries, you will be responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. Your duties will include answering customer enquiries, processing purchase orders, invoicing, and keeping customers informed of the progress of their orders. You will also handle customer complaints, provide solutions, and maintain accurate records of customer interactions.
Required Skills and Qualifications
To be successful in this role, you will need to have at least 1 year's experience in a busy customer service or administration role. You must be able to work flexibly on your own initiative and as part of a team, prioritise and manage your workload effectively, and possess excellent communication skills both written and verbal. Additionally, you should have strong IT skills and experience using Microsoft Office (Word, Excel, and Outlook) as well as other databases.
Benefits
In return for your hard work and dedication, we offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, and a range of benefits including opportunities for professional development and growth within the company.
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