Patient Systems Officer, Band 4

1 month ago


Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

TrakCare support to all users. Help Users by maintaining a good level of service on the Helpdesk and be first line support for all Trak and Pas Users - Assist with any TrakCare configuration to include, User, Careproviders and other Code Tables - Play an active role in day to day data quality of TrakCare - Manage the Clinic build configuration and changes for outpatient services - Provide a high degree of assistance in complex Trak/PAS queries to all levels of users including doctors, managers, supervisors and administrative staff. - Act as a first line contact for third party agencies to assist in complex problem solving. - The postholder is expected to resolve problems where users access rights or knowledge is limited by analysing and interpreting the information received from users.
- Be able to receive telephone queries and other communications, logged via the Trak/PAS Helpdesk where appropriate. Often needing to understand and communicate complex queries to staff covering more specialised areas. - Respond clearly and concisely to queries and clearly explain procedures over the telephone to users when receiving complex, sensitive or contentious information


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