Personal Assistant

3 weeks ago

Cheltenham, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

The Childrens and Adolescent Mental Service (CAMHS) is looking for a Personal Assistant to join the friendly supportive team based at Evergreen House, Cheltenham. This is a busy but rewarding post as you will be responsible for supporting a Consultant Psychiatrist and their team. Working closely with the PA team you will be responsible for a range of activities, including complex diary management, meeting support, typed work and data entry, using Microsoft office packages as well as Rio, a bespoke data based used by the Trust. You will need to be highly organised, have excellent IT skills and be able to remain calm under pressure. An empathetic approach is essential as you will have direct contact with young people and their families. Good communication skills and the ability to build and maintain successful working relationships within the wider team are vital.
- To plan and organise clinics in order to meet fluctuations in capacity and demand. This can involve patients being seen in the out-patient clinic or in the community.
- To co-ordinate the provision of meetings, as needed to support multi-agency working (eg Mental Health Act Tribunals)
- To ensure all documentation/records are made available in advance of clinics as required.
- To use the relevant systems to book new and follow-up clinic appointments.
- Provide timely and accurate typing from audio/Digital Dictation for all patient related correspondence following: outpatient appointments; in-patient admissions; or as a result of multi-disciplinary meetings. This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature
- The chance to make a significant difference to children, young people and their families by supporting the team to work efficiently and effectively.
- A challenging and stimulating work environment in a service which is committed to the young people and families who need it.
- Training to enhance your Excel and Outlook skills
- The opportunity to be involved in developing and improving processes and systems.
- The challenge of complex and varied work alongside regular job planning.
- A variety of competitive employee benefits including access to a range of salary sacrifice schemes and discounts.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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