T&o Outpatients Supervisor, Band 3

3 weeks ago


Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

The band 3 Outpatients Supervisor is to assist the band 4 Coordinator in ensuring the efficient and effective cover and utilisation for all Trauma and Elective clinics (including at the Acute and Community Hospital sites). To be responsible for making sure that all missing outcomes are completed to include both the pathway outcome and the outcome from the attendance validating patient pathways correctly. Supervise & support a small administration team with appointment booking, clinic preparation and reception cover. The post holder will be able to work well within a team and have experience working in a fast paced environment and be able to manage an unpredictable work load.
- To provide an efficient and friendly service to all patients and visitors attending the outpatient department.
- To supervise the clinic prep team
- Ensuring all preparation of patient medical notes for all clinic attendances are completed.
- To record patient attendance and action patient’s outcomes.
- Where appropriate, make appointments and any associated administration, without direct supervision.
- Ensure the professional image of the department and trust is maintained at all times.
- Flexible approach to working hours to meet demands of the service.

The Trauma and Orthopaedic team are one of the largest specialties at Gloucestershire Hospitals NHS Foundation Trust with 28+ consultant team. The trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
- To support the Band 4 Supervisor
- Assist supervisor with on-the-job training for new staff
- Support the clinic prep team wherever needed
- Manage the team rota & annual leave
- Organise regular team meetings
- Ensuring the preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances are completed.
- Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
- Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g., x-ray.
- Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list.
- RTT validation
- Ensure all outcomes are departed and completed correctly.
- Book support service e.g., transport, interpreter for appointments.
- Deal with telephone calls professionally and timely
- Complete all training in accordance with trust policy.
- Good working knowledge of trust cancellation/DNA policy.
- Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy.
- Any other duties as required commensurate with the grade.



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