Wedding and Events Coordinator

5 months ago

Lincoln, United Kingdom Charlotte House Hotel Full time

**What We Are Looking For**

We are seeking a talented and experienced Wedding and Events Coordinator to join our fantastic team. In this role, you will be responsible for coordinating and executing all aspects of weddings and events, ensuring that each event is flawlessly executed and exceeds client expectations. This is a dynamic and rewarding role for someone who is passionate about creating unforgettable experiences for all our clients.

**Summary of Roles and Responsibilities**

Reporting to the General Manager, responsibilities and central job functions include the following:
**Client Management**
- Respond to enquiries in a timely, confident and professional manner.
- Conduct viewings where clients are shown around the venue, grounds and accommodation whilst displaying clear and comprehensive knowledge of the venue, wedding menus, prices, offers and terms/conditions of bookings.
- Convert enquiries and viewings into bookings for weddings and other events.
- Anticipate the clients needs in order to enhance quality of service and positively promote sales.
- Meet clients periodically before their event to offer advice, agree details, create a schedule, suggest suitable table plans, discuss menu/drinks requirements and run through room decorations and to ensure these details are accurately recorded, shared and agreed.
- Promote sales to maximise revenue and profit for the hotel.
- Personalise weddings and events in order to create the perfect day for the clients
- To ensure that all payments are logged and received on time.

**Event and Team Management**
- Create detailed timelines, schedules and plans that will deliver the event flawlessly.
- Produce and share timely, detailed information for the chefs, senior managers to organise staff rotas, for the heads of departments to be aware of forthcoming events and for the staff to be knowledgeable of that day’s requirements e.g. the menu, schedule, etc.
- Hold strong working relationships with all departments, including catering team, reception, housekeeping and maintenance.
- Liaise with wedding suppliers in a professional manner to ensure that they are recommending our venue wherever possible.
- Provide on-site coordination during the wedding day to ensure everything runs smoothly
- Handle any unexpected issues that may arise during the event
- Oversee the setup and breakdown of the wedding ceremony and reception
- Lead a team of staff to execute the event to the level of professionalism to match the high standard of our venue.
- Ensure the highest level of customer satisfaction, reviewing these at all stages of the event.
- Stay updated on current wedding trends and industry best practices
- Have at least 2 years’ experience working in weddings and events at a hospitality-based business.
- Display very strong communication skills both with clients, the team and supplier.
- Be confident and approachable in nature around clients ensuring that they receive the best possible customer service.
- Be extremely well organised, enthusiastic and self-motivated.
- Excellent administrative skills to record and share data across the team to ensure no detail is missed.
- Have knowledge of local venues, restaurants, hotels, and guest services in Lincolnshire
- Be able to work flexible hours, including evenings and weekends as required
- Previous sales and marketing experience will be a bonus.

**The Benefits**:

- Enhanced annual leave
- Discounted food and drinks
- Discounts on retail
- Live Like Loyalty (high street discounts)
- Company Pension
- Development opportunities in a growing, innovative and ambitious business
- Team socials
- Cycle to work Scheme
- Wellbeing Programme

**Charlotte House Hotel**

Charlotte House is located within the historic heart of Roman Lincoln, adjacent to the West Gate of the Castle. The boutique hotel is a popular wedding and events venue, as well as busy with expectant guests. Stokes have recently acquired Charlotte House Hotel and need other passionate, ambitious individuals to help us drive forward with this newest venture.

**Who is now behind the name**:
Stokes is a legendary family firm with over 120 years of passion about our coffee, our food and our customers. Profit is critical but, we also care deeply about our People and our Planet and operating responsibly, ethically and sustainably. Since 1902 we’ve always believed in striving to produce the best in everything we do.

**How to apply**

**Please send an up-to-date and relevant CV, along with a statement setting out how Stokes would benefit from employing you within our organisation. If you want to stand out from the crowd, you could send a short (1 minute) video introducing yourself and why you would like to work for Stokes.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Health & wellbeing progr

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