![Broadfeed Ltd](https://media.trabajo.org/img/noimg.jpg)
Sales Co-ordinator
2 weeks ago
**About us**
Broadfeed Ltd is an independant, family owned store selling a wide range of equine, pet and smallholder products from our busy store in Tunbridge Wells. Founded nearly 40 years ago we still strive to provide excellent customer service.
Sales Coordinator
The Sales Coordinator will be responsible for processing customer orders, general administration and data entry and supporting their colleagues in other areas of the business as required. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPI. They will provide exceptional customer service through all communication channels. They will be highly organised and promote efficiency in all of their tasks.
**Day to Day responsibilities**
- Migrate online orders from our website to our EPOS system.
- Receive phone orders and upload them into our EPOS system.
- Effectively plan the vehicle delivery schedules taking into account vehicle load constraints, delivery point access restrictions and route efficiency.
- Liase with our drivers during the day as necessary to communicate route changes, customer updates etc.
- General administration and data entry. Ie. Goods receipt, invoice matching and website product listings.
- Identify and communicate at the earliest possibly opportunity any stock challenges.
- Communicate effectively both verbally and written.
- Address and resolve customer complaints efficiently.
**Have overall responsibility of ensuring**
- That the ecommerce website accurately reflects our current offerings and upsells/cross-sells to increase basket spend.
- That the delivery side of the business is operated efficiently and that excellent service levels are achieved.
**Key Requirements**
**Essential**
- Excellent approach to customer service.
- A friendly & confident telephone manner.
- Ability to be proactive, multi-task and work under pressure.
- Strong communicator at all levels
- Ability to prioritise workload.
- Highly motivated and able to work with own initiative.
**Desirable**
- Experience in a similar role.
- A keen interest in pets and / or equines.
**Salary**: £24,500.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Tunbridge Wells: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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