Hotel Receptionist

6 months ago

Royal Tunbridge Wells, United Kingdom One Warwick Park Hotel Full time

An opportunity has arisen for a professional, friendly, full time receptionist to join our reception team based in Tunbridge Wells.

Playing a vital role in the everyday operation of the hotel's front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high profile role requires excellent customer facing approach with exceptional levels of customer service skills. Your main focus will be to ensure customer satisfaction

**Key Responsibilities**:

- Manage all check ins/outs
- Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
- Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
- Complete daily reports/breakfast reports/occupancy reports
- To communicate with the Housekeeping department on a daily basis
- Being the first port of call for function and event enquiries. Giving the correct information and being able to conduct a show round with confidence.
- Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
- Achieve company sales and occupancy targets. Ensure all bookings are completed daily
- Manage daily room allocations and check unconfirmed bookings
- Co-ordinate and manage group bookings including room listing and payments
- To take part in scheduled training and to proactively take part in relevant hotel meetings
- To have extensive knowledge of all hotel facilities
- Identifying and removing potential H&S hazards
- This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time._

**Key Skills and Knowledge**
- Relevant experience in a similar role
- Extremely high attention to detail
- An ability to work under pressure
- Excellent written and communication skills
- Be self-motivated, maintaining high levels of enthusiasm
- Must have a high level of spoken/written English
- Full Time 45 hours

**Job Types**: full-time, Permanent

**Salary**: Up to £27,000 per year

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

Ability to commute/relocate:

- Royal Tunbridge Wells, TN2 5TA: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Gym membership
- Life insurance
- Referral programme

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Life insurance
- Private dental insurance

Schedule:

- Every weekend
- Monday to Friday

Ability to commute/relocate:

- Tunbridge Wells: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Receptionist, Hotel Du Vin

    6 months ago

    Royal Tunbridge Wells, United Kingdom Hotel Du Vin Full time

    £11.00 per hour - 30 Hours per week Permanent Contract Hotel du Vin, Tunbridge Wells We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du...

  • Receptionist, Hotel Du Vin

    7 months ago

    Royal Tunbridge Wells, United Kingdom Hotel Du Vin Full time

    £11.95 Per Hour + Loyalty Bonus - 30 Hours per week Permanent Contract Hotel du Vin, Tunbridge Wells We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with...

  • Receptionist, Hotel Du Vin

    2 months ago

    Royal Tunbridge Wells, United Kingdom Hotel Du Vin Full time

    Receptionist, Hotel Du VinRate of Pay / Hours: OTE Up to £13.00 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per WeekType of Contract: PermanentLocation: Tunbridge Wells We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.You will be the face of our hotel, get paid for doing...

  • Receptionist

    4 months ago

    Royal Tunbridge Wells, United Kingdom Aimbridge Hospitality Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between. What is in it for you? As part of the Aimbridge team, you will have...

  • Receptionist

    6 months ago

    Royal Tunbridge Wells, United Kingdom Salomons Estate Full time

    **Company Name**:Salomons UK Limited **Role Name**:Receptionist **Reports to**:Front of House Manager **Department**: Front of House **Role Purpose** Playing a vital role in the everyday operation of the hotel’s front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them...

  • Hotel Receptionist

    7 months ago

    Llandrindod Wells, United Kingdom Metropole Hotel and Spa Full time

    **Main Duties and Responsibilities**: - Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sale opportunities. - Assist in keeping the Reception area clean and tidy - Administer all reservations, cancellations and no-shows, in line with Company policy. - Fulfil all reasonable...

  • Hotel Receptionist

    3 weeks ago

    Royal Leamington Spa, United Kingdom Mallory Court Full time

    **We are delighted to have been awarded AA SMALL HOTEL GROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Places to Work in Hospitality** What youll be doing?As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best.From the...

  • Hotel Receptionist

    2 months ago

    Royal Leamington Spa, United Kingdom Mallory Court Full time

    **We are delighted to have been awarded AA SMALL HOTEL GROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Places to Work in Hospitality**What youll be doing?As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the...

  • Hotel/restaurant Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom The Beacon Kitchen Limited Full time

    **Job Types**: Full-time, Part-time **Salary**: £11.00-£13.00 per hour **Benefits**: - Free parking - On-site parking Schedule: - Day shift - Night shift - Weekend availability **Education**: - GCSE or equivalent (preferred) **Experience**: - Customer service: 2 years (preferred) - Administrative experience: 2 years (preferred) **Language**: -...

  • Night Receptionist

    6 months ago

    Royal Tunbridge Wells, United Kingdom Premier Inn Full time

    We're currently recruiting in our Royal Tunbridge Wells Premier Inn. Working 24 hours per week, paying up to £11.52 per hour. Nights Team Member - Royal Tunbridge Wells Premier Inn - Hotel Come and be a Nights Team Member at Royal Tunbridge Wells Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and...