Service Scheduler

2 weeks ago


Alloa, United Kingdom CHLORIDE Full time

**Presentation of the company**:
Since 1948 **Chloride **is a global leader in designing, manufacturing, and servicing industrial UPS systems to secure power supply for critical equipment across industries. From access security points, to turbine lube pumps, to nuclear reactors, Chloride products safeguard people and assets.

Headquartered in Lyon France, Chloride is a truly global business working with electrical engineers across the world and having installed base in more than 150 countries.

Today, Chloride engineering and consulting teams are developing new innovative solutions to accompany our customers in their energy transition journey and build safer environment for everyone.

The **Project activity **brings a know-how in the design and production of Uninterrupted Power Supply to its customers (brand Chloride Industrial Power).

The **Standard business **develops, manufactures and markets DC products (rectifiers, energy blocks...) and safety lighting (BAES, LSC and central sources under the AEES brand). Positioned in a very dynamic and responsive market, in France and abroad, our business is experiencing sustained growth, accelerated in 2020 and 2021 by the launch of new products that are very successful.

**Service Scheduler/Planner**:
Chloride have a number of contracts over many different UK locations. The position requires you to support the management of these contracts, you will assist with the ownership of all aspects of service delivery across the customer base. Delivery of service by our dedicated field resources will be your responsibility. You will encourage and promote Service excellence. You will also provide support for both external and internal customers during the ongoing management of this contracts.

**Scope**:

- Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions’ team of engineers.
- Coordinate with other office personnel to ensure standards of service delivery to customers.
- Coordinate with other service planners when required to provide ‘out of region’ engineering resources.
- Liaise with regional technical management in highlighting performance issues concerning the engineers.
- Preparation of service engineer job packages, checking engineers service reports and logging via the company planning system.
- Compiling weekly/monthly service reports
- General office duties, answering telephone enquiries and re-directing calls.

**Profile**:

- Previous planning experience, preferably with field engineers.
- Experience of working with bespoke planning software, arranging service engineers’ calls.
- Strong focus on customer satisfaction and long-term customer relation building.
- Excellent organizational and time management skills.
- Excellent written and verbal communications.
- Self motivated and capable of operating with mínimal supervision.
- Ability to successfully interface with various departments and personnel in potentially stressful situations.
- Liaison with parts supply and sales departments.
- Telephone skills.
- Computer literate.
- Accuracy and attention to detail.
- Team worker
- Cooperative
- Conscientious
- Good communicator and organiser
- Able to cope well under pressure and work with minimum supervision
- Target driven

**Location**: Alloa

**Type of contract** : Full Time / Permamament

**Working Time**: 37.5 Hours / week,

**Job Types**: Full-time, Permanent

**Salary**: £14,368.85-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location


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