Customer Service Agent-heathrow Airport

3 months ago

London, United Kingdom Swissport International AG Full time

Overview:
**This is a 30hr per week permanent contract**

**Position Overview**:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

You’ll receive 313.45 per hour for the initial six months. Throughout this period, Swissport will actively foster the development of your skills and knowledge necessary for the role. Upon achieving these benchmarks and successfully completing the probationary period, you will receive an additional 1.5% increment in compensation.

**Responsibilities**:
**Key Responsibilities**:

- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications:
**Qualifications**:

- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.

**Benefits**:

- Competitive compensation package with opportunities for advancement.
- Comprehensive training and ongoing support to enhance skills and knowledge.
- Employee discounts on travel and other benefits.
- Collaborative and inclusive work environment with opportunities for professional growth and development.
- Access to employee assistance programs and wellness initiatives.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

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