Customer Service Officer
2 weeks ago
Our client is looking for a Customer Service Officer based in the territory of Dorset or Hampshire area to join our growing team in the UK.
Our client is a leading producer of flexible packaging used by major meat, cheese, beverages and other industries globally.
**Role Purpose**:
The role entails the order processing and any modification during the order-delivery lifecycle, the management of customer queries, concerns, requests as well as any objections/complaints about product and services.
**Key Accountabilities**:
- Maintain customer records on interactions and transactions and accurate track of customer databases.
- Organize workflow to meet customer timeframes and SLAs.
- Prepare and distribute to HQ customer activity reports/ KPIs.
- Provide feedback to HQ Customer Service team on the efficiency of the customer service process.
- Travelling to Wimborne 1-2 times a month.
**Competencies, Knowledge and Experience**:
- Previous experience in such position will be considered an asset.
- Customer service obsessed.
- Excellent organizational and reprioritizing skills.
- Attention to detail and accuracy.
- Resilience and agility.
- Proficient in Excel and Fluent English Speaker.
- Good SAP knowledge will be considered an asset.
**Position Traits**:
- Hybrid working model.
- Full time position: from Monday to Friday 09:00 - 17:00 + lunch break.
- Competitive renumeration package.
- Travel and Expenses are covered.
- Mobility to travel to European Head office, in Greece, for regular training sessions.
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