Customer Support Agent

1 month ago


Wimborne, United Kingdom ClickASnap Full time

**Position**: Customer Support Agent
**Employment Type**: Part-time (25 hours)
**Location**: Wimborne/Dorset (hybrid working - minimum 1 day in the office)

It seems like we’re interacting with people less and less these days, doesn’t it?

Everything seems to be done by machines; self-checkouts, chat-bots, automated helplineswhat happened to genuinely wanting to help each other out, human to human?

If you’re someone who craves that human touch and enjoys solving people’s problems - in a way that AI can’t - you might be interested in this latest position within the Customer Support team at ClickASnap.

ClickASnap is a rapidly growing tech company. We are revolutionising the way people share and discover visual content online, and we’re proud to have built a community of over 5m members all over the world.

As a ClickASnap Customer Support Agent, you will play a crucial role in the success of this community. You’ll provide guidance, support, and be the source of all knowledge Users will feel safe in your hands and able to come to you with any question or request, no matter how unusual and there’s certainly been some unique ones

You’d be joining a small team of 2, who do an amazing job of looking after our users every day, working closely alongside our Chief Customer officer. You’ll receive plenty of training and support, in a fun, fast-paced environment where no day is the same.

**Your skills and experience**
- It’s essential that you have experience in a customer service role
- As this is a customer focused role, you’ll need excellent communication and interpersonal skills
- You’ll be used to using your initiative to solve complex problems, working well on your own as well as part of a team
- The ability to trouble shoot your way through a problem will be vital to helping our users as quickly as possible
- There will be a variety of resources and systems at your reach to help you, help our users, so computer competency is important
- You should enjoy working in a fast-paced and ever-evolving work environment.

**Your responsibilities**
- Respond to a high volume of support tickets promptly and efficiently
- Provide assistance to members regarding platform features, functionalities, and subscriptions
- Assist in troubleshooting technical issues and bugs
- Take a proactive approach to solving complex problems, with the support of the wider team
- Perform content moderation, review profiles for blue-tick verification, and other admin-based tasks as required.

**What’s in it for you?**
- Opportunities for flexible hours, overtime and a competitive salary
- Share Option Scheme
- Pension Scheme
- Staff social events
- Comprehensive training and development opportunities
- Vibrant, fun, supportive team
- Experienced leadership team and forward-thinking CEO that inspires employees trust and encourages innovation and sharing of ideas.

So, if this job role sounds like something you’d be great at, please do get in touch with us and apply We’d love to hear from you. We look forward to welcoming you aboard and embarking on this exciting journey together.

**Job Types**: Part-time, Permanent

**Salary**: £25,000.00 per year

Expected hours: 25 per week

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in bh21 1hs

Application deadline: 01/04/2024
Reference ID: CAS-CS



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