Arrears Officer

**Arrears Officer Job in Wimborne**

Dovetail Recruitment are excited to be working with a company in Wimborne who are recruiting aArrears Officer to join their friendly team on a contract basis. This company value their staff and have a great company culture meaning you’ll become part ofa stable and appreciated team while enjoying a great work/life balance. Just looking at their benefits shows they place a large importance on ensuring their teams are happy and well looked after.

The Arrears Officer will be responsible for providing a supportive and understanding customer experience going through an arrears process.

**Duties and Responsibilities**:

- Understanding the needs of customers and finding the most appropriate solution to support them
- Complete administration duties throughout the repossession process, including instructing and liaising with third parties such as solicitors, estate agents and asset management companies
- Ensure the timely identification and escalation of arrears issues to Credit Committee ensuring all supporting records and recommendations are fully and accurately recorded
- Ensure all contact, communications and agreements with customers meet regulatory, legal, company and TCF requirements
- Present case history and recommendation to Credit Committee as necessary
- Prepare monthly reports as required by the business
- Ensure that the appropriate policies and procedures are followed
- Maintain continuous knowledge and awareness of the industry, legal and regulatory developments impacting arrears management
- Making recommendations to alter policies and procedures

**Knowledge and Experience**:

- Able to effectively communicate in challenging situations written and verbally
- Experience in dealing with customers in vulnerable circumstances
- Excellent time management skills and to be able to manage and make effective decisions
- Possess strong negotiation and problem-solving skills in order
- Ability to articulate options and solutions in a clear and concise manner

**Salary and Benefits**:

- A salary of £24,000 - £30,000 per annum
- Hybrid/office/remote working available
- 27 days holiday + 8 Bank Holidays
- Monday - Friday hours of 9.00 am - 5.00 pm
- Annual Car Parking permit
- Discounts for many local businesses
- Employee assistance programme + 24/7 counselling and support helpline
- 24/7 Virtual GP surgery and private prescription service
- Access to PERKS scheme
- Discounts on local private gyms
- An active Social Committee that arranges lots of fun complimentary employee events throughout the year