Customer Experience Agent

4 weeks ago


Nottingham, United Kingdom The Vaults Group Full time

**Responsibilities**:

- Commitment to excellent customer service - handling all inbound customer queries in a timely, efficient, and friendly manner.
- Conducting customer branch tours and managing security access, always maintaining client discretion.
- Buying, selling, and testing all consumer bullion products.
- Handling large volumes of cash in line with the 4-eye policy.
- Creating invoices for all Vault and Bullion services to customers.
- Delivering high levels of process control and security.
- Commitment to all aspects of Health & Safety.
- Maintaining and securing accurate customer records to guarantee GDPR.
- Consistently ensuring first-class housekeeping.

**Benefits**:

- Birthday off each year as a free holiday
- Company pension
- Staff discount on our services
- Eye care scheme
- Yearly performance-based pay review
- Health & Wellbeing Programme

**Shift Pattern**:

- Two weekdays: 10 am - 6 pm
- Every Saturday and Sunday: 10 am - 3 pm

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 26 per week

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person



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