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Customer Experience Agent

4 months ago


Nottingham, Nottingham, United Kingdom The Vaults Group Full time

Responsibilities:

  • Commitment to excellent customer service handling all inbound customer queries in a timely, efficient, and friendly manner.
  • Conducting customer branch tours and managing security access, always maintaining client discretion.
  • Buying, selling, and testing all consumer bullion products.
  • Handling large volumes of cash in line with the 4eye policy.
  • Creating invoices for all Vault and Bullion services to customers.
  • Delivering high levels of process control and security.
  • Commitment to all aspects of Health & Safety.
  • Maintaining and securing accurate customer records to guarantee GDPR.
  • Consistently ensuring firstclass housekeeping.

Benefits:

  • Birthday off each year as a free holiday
  • Company pension
  • Staff discount on our services
  • Eye care scheme
  • Yearly performancebased pay review
  • Health & Wellbeing Programme

Job Types:
Part-time, Permanent

Salary:
£10.66 per hour

Expected hours: 26 per week

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)

Work Location:
In person