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Customer Experience Agent

4 months ago

Glasgow, United Kingdom The Vaults Group Full time

The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Glasgow.

Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street.

We pride ourselves on discretion and accuracy so a keen eye for detail and excellent customer service skills is a must.

**Benefits**
- Birthday off each year as a free holiday
- Company pension
- Staff discount on our services
- Eye care scheme
- Yearly performance-based pay review
- Health & Wellbeing Programme

**Direct responsibilities**
- Commitment to extraordinary customer service
- Handling all inbound customer queries (online, in person and by phone) in a timely, efficient, and friendly manner
- Customer branch tours and assisting customers with security access
- Maintain and secure accurate customer records

**Key skills & qualities**
- At least 2 years experience in a customer-facing role
- Trusted and able to act in the strictest of confidence at all times
- Enthusiasm and determination to deliver the best for our customers and people
- Friendly, flexible, reliable and hard-working
- Computer literate

**Job Types**: Part-time, Full-Time Permanent

Part-time hours: 16

Full-time hours: 40

**Salary**: £11.44 per hour

Schedule:

- Day shift
- Weekend

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.44 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Company pension

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person