Customer Experience Manager
6 days ago
We are seeking a seasoned professional to lead our customer support operations in a fast-paced mortgage contact center. The ideal candidate will have a strong background in customer service management, sales, and administration, with the ability to motivate a team of customer care agents to deliver exceptional service through telephony-based support.
Key Responsibilities:- Team Leadership:
- Lead and manage a team of customer care representatives to achieve performance targets and maintain high standards of service.
- Conduct regular performance reviews, coaching, and development plans to ensure team members meet individual and team objectives.
- Foster a positive, customer-first environment by encouraging collaboration, ongoing learning, and accountability.
- Customer Service Management:
- Oversee day-to-day operations of the customer care contact center, ensuring effective telephony-based customer service, including inbound and outbound calls.
- Monitor service level agreements (SLAs), response times, and quality of interactions to ensure compliance with internal and regulatory requirements.
- Handle escalated customer inquiries and complaints, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Sales & Business Development Support:
- Collaborate with the sales team to support lead conversion through excellent customer service and product knowledge.
- Implement cross-selling or upselling opportunities where appropriate, ensuring customer needs are met and business goals are supported.
- Provide customer feedback and insights to the sales and marketing teams to drive product improvements and optimize customer engagement strategies.
-
Customer Experience Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Voyage By Luna Full timeCustomer Experience ManagerVoyage By Luna is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients have a smooth and enjoyable travel experience.Key Responsibilities:Client Support and...
-
Customer Experience Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Voyage By Luna Full timeCustomer Experience ManagerVoyage By Luna is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients have a smooth and enjoyable travel experience.Key Responsibilities:Client Support and...
-
Customer Experience Manager
17 hours ago
Glasgow, Glasgow City, United Kingdom Voyage By Luna Full timeCustomer Experience ManagerVoyage By Luna is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients have a seamless and enjoyable travel experience.Key Responsibilities:Client Support and EngagementClient...
-
Customer Experience Manager
20 hours ago
Glasgow, Glasgow City, United Kingdom Voyage By Luna Full timeCustomer Experience ManagerVoyage By Luna is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients have a seamless and enjoyable travel experience.Key Responsibilities:Client Support and EngagementClient...
-
Customer Experience Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Card Factory Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Team Leader at Card Factory. As a Team Leader, you will play a key role in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we...
-
Customer Experience Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Octane Recruitment Full timeAftersales Manager Job DescriptionJob Summary:We are seeking an experienced Aftersales Manager to join our team at Octane Recruitment. As a key member of our team, you will be responsible for leading the Aftersales function, ensuring exceptional customer service and driving business growth.Key Responsibilities:Leadership: Manage and motivate a team of...
-
Customer Experience Manager
7 days ago
Glasgow, Glasgow City, United Kingdom Tallgrass Recruitment Limited Full timeCustomer Care ManagerWe are seeking a highly motivated and dynamic Customer Care Manager to lead and manage our customer support operations within a fast-paced mortgage contact center. The successful candidate will have a strong background in customer service management, sales, and administration, with the ability to lead a team of customer care agents in...
-
Customer Experience Manager
7 days ago
Glasgow, Glasgow City, United Kingdom Tallgrass Recruitment Limited Full timeCustomer Care ManagerWe are seeking a highly motivated and dynamic Customer Care Manager to lead and manage our customer support operations within a fast-paced mortgage contact center. The successful candidate will have a strong background in customer service management, sales, and administration, with the ability to lead a team of customer care agents in...
-
Customer Experience Director
5 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeCustomer Experience ManagerAre you a natural leader with a passion for customer service, team development, and innovation? We're looking for a Customer Experience Manager to lead our growing customer experience team and shape the customer experience for our fast-scaling business.Key Responsibilities:Lead, mentor, and develop a team of customer experience...
-
Customer Experience Director
5 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeCustomer Experience ManagerAre you a natural leader with a passion for customer service, team development, and innovation? We're looking for a Customer Experience Manager to lead our growing customer experience team and shape the customer experience for our fast-scaling business.Key Responsibilities:Lead, mentor, and develop a team of customer experience...
-
Customer Experience Director
2 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeCustomer Experience ManagerBrillband is seeking a seasoned Customer Experience Manager to lead our customer experience team and shape the customer experience for our fast-scaling business. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, driving innovation, and automating processes to improve...
-
Customer Experience Director
2 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeCustomer Experience ManagerBrillband is seeking a seasoned Customer Experience Manager to lead our customer experience team and shape the customer experience for our fast-scaling business. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, driving innovation, and automating processes to improve...
-
Customer Experience Director
6 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeLead the Way in Customer ExperienceWe're seeking a seasoned Customer Experience Manager to spearhead our customer experience team and drive innovation in our fast-scaling business. As a key member of our leadership team, you'll be responsible for shaping the customer experience and leading a passionate and motivated team of professionals.Key...
-
Customer Experience Director
6 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeLead the Way in Customer ExperienceWe're seeking a seasoned Customer Experience Manager to spearhead our customer experience team and drive innovation in our fast-scaling business. As a key member of our leadership team, you'll be responsible for shaping the customer experience and leading a passionate and motivated team of professionals.Key...
-
Customer Experience Director
5 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeCustomer Experience ManagerAre you a natural leader with a passion for customer growth, team development, and innovation? Do you thrive in dynamic environments and enjoy helping teams reach their full potential while continuously improving processes? If so, this is your chance to lead a growing customer experience team and shape the customer experience for a...
-
Customer Experience Director
6 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeCustomer Experience ManagerAre you a natural leader with a passion for customer growth, team development, and innovation? Do you thrive in dynamic environments and enjoy helping teams reach their full potential while continuously improving processes? If so, this is your chance to lead a growing customer experience team and shape the customer experience for a...
-
Customer Experience Director
34 minutes ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeLead the Way in Customer ExperienceWe're seeking a seasoned Customer Experience Manager to join our team at Brillband. As a natural leader with a passion for customer service, team development, and innovation, you'll thrive in our dynamic environment and help our team reach its full potential.Key Responsibilities:Lead, mentor, and develop a team of Customer...
-
Customer Experience Director
2 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeLead the Way in Customer ExperienceWe're seeking a seasoned Customer Experience Manager to spearhead our customer experience team and drive innovation in our fast-scaling business. As a natural leader with a passion for customer growth, team development, and innovation, you'll thrive in our dynamic environment and help our team reach its full potential.Key...
-
Customer Experience Director
2 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeLead the Way in Customer ExperienceWe're seeking a seasoned Customer Experience Manager to spearhead our customer experience team and drive innovation in our fast-scaling business. As a natural leader with a passion for customer growth, team development, and innovation, you'll thrive in our dynamic environment and help our team reach its full potential.Key...
-
Customer Experience Director
2 days ago
Glasgow, Glasgow City, United Kingdom Brillband Full timeLead the Way in Customer ExperienceWe're seeking a seasoned Customer Experience Manager to spearhead our customer experience team and drive innovation in our fast-scaling business. As a natural leader with a passion for customer growth, team development, and innovation, you'll thrive in our dynamic environment and help our team reach its full potential.Key...