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Customer Experience Manager
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Team Leader at Card Factory. As a Team Leader, you will play a key role in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.
Key Responsibilities:
- Lead by Example: Demonstrate exceptional leadership skills and set the tone for our store teams to deliver great standards and exceptional service every day.
- Customer Centricity: Be passionate about celebrating our customers' life moments and demonstrate a customer-centric approach to everything we do.
- Team Development: Develop and lead a high-performing team that is passionate about delivering excellent service and driving commercial growth.
- Performance Management: Review store performance data and provide actionable insights to drive business growth and improvement.
- Commercial Acumen: Demonstrate a strong understanding of commercial principles and be able to drive business growth through effective sales and marketing strategies.
- Communication: Develop and maintain effective relationships with store teams, Store Managers, and other stakeholders to ensure seamless communication and collaboration.
Requirements:
- Leadership Experience: Proven leadership experience in a retail or customer-facing environment.
- Customer Focus: A passion for delivering exceptional customer service and a customer-centric approach to everything we do.
- Commercial Acumen: A strong understanding of commercial principles and the ability to drive business growth through effective sales and marketing strategies.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to develop and maintain effective relationships with store teams, Store Managers, and other stakeholders.
