Customer Experience Manager
1 month ago
At EVH, we're seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Finance & Corporate Support department, you'll play a pivotal role in shaping and delivering excellent customer service across our organisation.
Key Responsibilities:- Digital Transformation: Shape the digital transformation of our Customer Relationship Management (CRM) and related systems, ensuring a customer-first approach that maximises the use of technology.
- Customer Service Standards: Develop consistent customer contact service standards, ensuring a seamless service across all communication channels.
- Team Leadership: Manage the Business Support and Contact Centre Teams, supported by supervisors conducting regular team reviews, identifying areas for improvement and creating a culture of continuous learning and development.
- Customer Feedback Analysis: Utilise feedback to identify trends, work with other teams to resolve service issues, and deliver excellent customer service.
- Process Improvement: Identify and implement process improvements across customer services, focusing on first-time resolution and service efficiency.
- Demonstrable experience in a contact centre or customer service environment, with expertise in process improvement and digital solutions.
- A strong background in change management and implementing new approaches to improve customer service.
- Exceptional leadership skills, with experience managing teams and driving performance.
- Ability to build relationships and influence decision-making to enhance service delivery.
We offer a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family-friendly policies, health & wellbeing commitment and much more.
This role is hybrid and you will be expected to attend our offices 2-3 days per week. Alternatively, you can complete our online application form by the closing date specified.
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Customer Experience Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom EVH Full timeCustomer Experience ManagerEVH is seeking a highly skilled Customer Experience Manager to join our Finance & Corporate Support team. As a key member of our executive office, you will play a pivotal role in shaping and delivering excellent customer service across our organisation.Key Responsibilities:Digital Transformation: Influence the digital...
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Customer Experience Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom EVH Full timeCustomer Experience ManagerEVH is seeking a highly skilled Customer Experience Manager to join our Finance & Corporate Support team. As a key member of our executive office, you will play a pivotal role in shaping and delivering excellent customer service across our organisation.Key Responsibilities:Digital Transformation: Influence the digital...
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Customer Experience Manager
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Glasgow, Glasgow City, United Kingdom EVH Full timeCustomer Experience ManagerEVH is seeking a highly skilled Customer Experience Manager to join our Finance & Corporate Support team. As a key member of our organization, you will play a pivotal role in shaping and delivering excellent customer service across our organization.Key Responsibilities:Digital Transformation: Shape and influence the digital...
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Customer Experience Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom EVH Full timeCustomer Experience ManagerAt EVH, we're seeking a highly skilled Customer Experience Manager to join our Finance & Corporate Support team. As a key member of our executive office, you'll play a pivotal role in shaping and delivering exceptional customer service across our organisation.Key Responsibilities:Digital Transformation: Collaborate with our CRM and...
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Customer Experience Manager
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