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Customer Experience Manager
2 months ago
Voyage By Luna is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients have a smooth and enjoyable travel experience.
Key Responsibilities:Client Support and Engagement:- Respond to client inquiries in a timely and professional manner, providing detailed information on travel destinations, packages, and services.
- Listen carefully to clients' preferences and needs, offering customized recommendations and solutions to meet their expectations.
- Assist clients with booking flights, accommodations, transportation, tours, activities, and other travel-related services.
- Develop personalized travel itineraries based on clients' preferences, budget, and interests to create a memorable experience.
- Coordinate with airlines, hotels, car rental companies, and other vendors to confirm bookings, accommodate special requests, and manage changes or cancellations as necessary.
- Ensure that all required travel documents, such as passports, visas, and travel insurance, are up-to-date and secured.
- Process payments, manage transactions, and issue tickets or vouchers following company policies and procedures.
- Address any client concerns during their travels, providing quick assistance and resolving issues to improve customer satisfaction.
- Work with stakeholders like airlines, hotels, and tour operators to address problems such as flight delays, changes in accommodations, or unexpected emergencies.
- Stay informed on travel trends, industry updates, and destination information to offer clients relevant and accurate advice.
- Continuously research new travel products, services, and destinations to enhance offerings and improve the overall customer experience.
- Keep accurate records of client interactions, bookings, payments, and other pertinent details using computerized systems or databases.
- Prepare and send travel documents, confirmations, and itineraries to clients in a timely manner.
