Contact Centre Supervisor
2 weeks ago
**About us**
At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Contact Centre Supervisor is central to achieving this mission. You will be supporting a team of Patient Services Coordinators who have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond (aftercare), in a proactive, compassionate and ethical manner; ensuring that the patients have received the best level of care. Without the best talent, we cannot help our customers reduce their suffering and live better-quality lives.
Our work environment includes:
- Modern office setting
- Work-from-home days
- Wellness programmes
- Casual work attire
- On-the-job training
- Company perks
This role is right for you if you have:
- Patient and team leadership focus
- Provide a high standard of service and care
- Proactive approach to guiding a team and leading be example
- You find problem solving and prioritizing enjoyable
- Creative and positive approach to all responsibilities and team
- Commercial awareness and target driven
- Team management and performance development skills
**Responsibilities**:
- Monitor and evaluate the performance of call centre agents.
- Ensure customer satisfaction by responding to customer inquiries in a timely manner.
- Train and develop call centre agents on customer service and product knowledge.
- Provide feedback to agents on their performance.
- Create reports on call center performance metrics.
- Monitor call center operations to ensure compliance with company policies and procedures.
Essesntial Experience/Skills:
- Advanced Customer Service and Patient Care
- Contact Centre Leadership
- Advance Computer Literacy, including Microsoft Office and Software experience
- Esclation Resolution
- Coaching, mentoring and training experience
- Confident with GDPR & Regulations
- Excellent written and verbal communication skills
Desirable Experience/Skills:
- Previous Supervisor/Manager experience
- CQC Knowledge
**Benefits**:
- Additional leave
- Company pension
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Expected start date: 03/07/2023
-
Customer Service Team Supervisor
4 days ago
Farnborough, United Kingdom Venus Recruitment Ltd Full timeA superb opportunity to join an exciting international business in Farnborough as they continue to expand their Customer Service teams. The Supervisor for the US team will primarily ensure that work is assigned and actioned by the team to meet SLA’s. **The Supervisor will be working 35 hours a week from 2pm to 10pm, Tuesday to Saturday.This is an...
-
Tcc Supervisor
2 hours ago
Farnborough, United Kingdom Flexjet Europe Full timeWe are expanding rapidly and offering exciting opportunities for like-minded people to join our team of aviation professionals, all of whom are integral to providing our impeccable style and unmatched service. *** Flexjet, a premium aviation company with an ultra-modern fleet of private jets and a team with unrivaled experience is currently seeking a...
-
Parts Advisor
6 hours ago
Farnborough, United Kingdom Octane Recruitment Full timeParts Advisor Vacancy - Farnborough Salary: £29,000 + Bonus Hours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4 Ref: OC17609 We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor...
-
Compliance Officer
2 days ago
Farnborough, United Kingdom Mulberry Recruitment Full time**Daily Duties** To support the Compliance Director in the delivery of appropriate compliance services across the company This will involve the continued identification and development of appropriate resources, systems and processes that facilitate the efficient delivery of compliance services to the business. Review against departmental...
-
Administrator
1 day ago
Farnborough, United Kingdom Carbon 60 Full timeCarbon60 are currently recruiting for a skilled administrator for a well-known engineering company in Farnborough. This quotations administrator role will be reporting to the Quotations Supervisor providing support with the creation of quotations, liaisingwith suppliers, customers and engineers, and updating the company's CRM system. Role Responsibilities...
-
Customer Service Advisor
2 days ago
Farnborough, United Kingdom Webhelp Full time**Job Advert** Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role...
-
Customer Service Advisor
2 days ago
Farnborough, United Kingdom Webhelp Full time**Job Advert** Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role...
-
Retail Collection
7 days ago
Farnborough, Hampshire, United Kingdom The Phyllis Tuckwell Hospice Full timePhyllis Tuckwell provides supportive and end of life care for people living with an advanced or terminal illness. Bank Collection / Delivery Driver – Farnborough Retail Centre ~ Various hours as required or available Monday to Saturday on a rotation basis. ~£96 per hour ~ Flexibility to cover holiday and absence may be required on ad-hoc days...
-
Control Room Shift Technician
1 week ago
Farnborough, United Kingdom Nexus Careers Group Ltd Full timeJob Purpose: The Control Room Shift Engineer will be reporting to the Control Room Engineering Supervisor while collaborating closely with the Campus Technical Facilities Managers and the Service Desk team daily. The primary objective of this role is to oversee the operation of the Command and Control Room, ensuring the availability, reliability, and...
-
Control Room Shift Technician
Found in: Whatjobs ES C2 - 5 days ago
Farnborough, United Kingdom Nexus Careers Group Ltd Full timeJob Purpose:The Control Room Shift Engineer will be reporting to the Control Room Engineering Supervisor while collaborating closely with the Campus Technical Facilities Managers and the Service Desk team daily. The primary objective of this role is to oversee the operation of the Command and Control Room, ensuring the availability, reliability, and...
-
Control Room Shift Technician
Found in: beBee jobs GB - 3 days ago
Farnborough, Hampshire, United Kingdom Nexus Careers Group Ltd Full timeJob Purpose: The Control Room Shift Engineer will be reporting to the Control Room Engineering Supervisor while collaborating closely with the Campus Technical Facilities Managers and the Service Desk team daily. The primary objective of this role is to oversee the operation of the Command and Control Room, ensuring the availability, reliability, and...
-
Control Room Shift Technician
Found in: beBee S GB - 3 days ago
Farnborough, United Kingdom Nexus Careers Group Ltd Full timeJob Purpose: The Control Room Shift Engineer will be reporting to the Control Room Engineering Supervisor while collaborating closely with the Campus Technical Facilities Managers and the Service Desk team daily. The primary objective of this role is to oversee the operation of the Command and Control Room, ensuring the availability, reliability, and...
-
Field Expeditor
Found in: Whatjobs ES C2 - 5 days ago
Farnborough, United Kingdom VGS Recruitment Services Full timeField Expeditor – Hampshire£40 per hour (experience & qualifications dependent & outside IR35) + 40hr week + mileage + overnight accommodation + food allowance + min 12-18 month contractA global organisation employing more than 55,000 individuals, is looking to engage with a Field Expeditor, who’s remit will be to: * Support the timely delivery of...
-
Customer Service Advisor
2 weeks ago
Farnborough, Hampshire, United Kingdom Webhelp Full timeJoin our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a...
-
Insurance Sales Consultant
5 days ago
Farnborough, United Kingdom Prince Resourcing Group Ltd Full time**Title** **Insurance Sales Consultant** **Location** **Farnborough, Hampshire** **Salary** **£25,000 - £35,000 (£50,000 OTE)** **Type** **Outbound Sales** Our client specialises in providing protection products to members of the public across the UK. They work with market leading providers and are a specialist in non-advised life insurance. **As...
-
Talent Acquisition Partner
5 days ago
Farnborough, United Kingdom BAE Systems Full time**Talent Acquisition Partner** - 00104267 **Job title**:Talent Acquisition Partner **Location**:Preston and the surrounding areas. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. **Salary**: £45,000 + depending on skills and experience **What you’ll be...
-
Sc Customer Coord
3 days ago
Farnborough, United Kingdom Gulfstream Aerospace Corporation Full time**SC Customer Coord (FAR) in GAC Farnborough** **Unique Skills**: Previous expereince within aviation is desireable. **Education and Experience Requirements**: - Previous experience in customer focused orientation.**Position Purpose**: - The Service Centre Customer Coordinator provides customer/administrative support to all aircraft inputs. This includes...
-
Protection Consultant
7 days ago
Farnborough, United Kingdom Enduralife Full timeEnduralife specialise in providing protection products to members of the public across the UK. We work with market leading providers and are a specialist in non-advised life insurance. **As a Sales Consultant at Enduralife you will**: - Work on a non-advised basis - Contact multiple leads per day (generated from potential customers who have expressed a...
-
Inbound Call Advisor
3 days ago
Farnborough, United Kingdom LYPHE Group Full timeAt Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Inbound Call Coordinator in our brand NEW team and office is central to achieving this mission. Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond...
-
Protection Consultant
2 hours ago
Farnborough, United Kingdom LetsGoCover Full timeLetsGoCover specialise in providing protection products to members of the public across the UK. We work with market leading providers and are a specialist in non-advised life insurance. **As a Protection Consultant at LetsGoCover you will**: - Work on a non-advised basis - Contact multiple leads per day (generated from potential customers who have...