Customer Service Advisor

3 weeks ago


Farnborough Hampshire, United Kingdom Webhelp Full time

Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.
We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a competitive salary of £26,000 and many excellent benefits.
Are you passionate about providing exceptional customer service? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun
To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:
Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media
Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs
Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner
Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises
Brand Ambassador Extraordinaire - become an expert in our client’s brand, products, processes, policies, and systems
Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client’s brand
To apply for this complaint handling role, you will need:
Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels
Previous experience in a contact centre dealing with complaints is desirable
Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro



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