Customer Support Advisor

1 month ago


Farnborough Hampshire, United Kingdom Reed Full time

Based in Farnborough

100% office based role

salary is competitive

We are recruiting for aCustomer Support Advisor for a Technology company in their scientific application department.

Responsibilities:

  • Handlinghigh call/ email volumes
  • First point of contact for emails, phone calls.
  • Responding to queries, handling complaints, recording customer details and setting up appointments.
  • Communicating with key clients
  • Continuous review of our internal customer service standards & make recommendations/take follow-up actions as required.
  • Ensuring a positive relationship with clients and internal customers to deliver results.
  • Administration management in support of customer quotations and invoicing
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