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Customer Service and Sales Support Administrator
4 months ago
We are an international manufacturing and engineering company supplying equipment to customers worldwide. Due to our continued success, we are seeking a Customer Service and Sales Support Administrator to join our UK Head Office based in Farnborough. You will be supporting our customers Worldwide to manage their requests for spare parts, once trained provide spare parts information and advice plus carry out the associated administration and customer service tasks. We can offer a generous starting salary, working Monday to Friday with hybrid working available once trained, we offer free parking, 25 days holiday plus bank holidays and an excellent benefits package including contributory pension.
We are a long established and secure company who can offer career development and progression. The role would suit candidates with previous customer service experience who also have good administration skills and have an interest in learning our technical product range. You can have gained your customer service and admin experience from any sector, as we are happy to provide full training on our business and product range but you must be keen to learn our technical products. We can offer the opportunity to secure a Mon to Fri office based role and progress your career as you learn our business and our product ranges.
You will be providing the highest levels of customer service by phone or email and accurately complete all of the administration surrounding our customer orders through to delivery. We will also consider Graduates with a relevant engineering qualification and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development.
The role provides a key aftermarket contact point who is recognised by customers as a technically capable trusted advisor. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket sales and efficiency.
Your responsibility will be for export spare part sales, within international markets and all administration for aftermarket sales. You will be required to correctly identify, quote and process spare part orders.
The successful candidate will also be responsible for the below:
- Working with our Export customer to manage requests for spare parts.
- Liaising with customers Worldwide eg Australia, US and Asia.
- Liaising with customer via phone and email regarding their spare part requests and sales orders.
- Provide customer quotations.
- Upon authorisation, order processing and raising order acknowledgements for spare parts orders.
- Following customer requests through from initial enquiry for parts through to delivery, chasing parts orders with our suppliers and manufacturing teams.
- Ensure all customer requests are handled professionally and in a timely manner.
- Responsible for all administration surrounding aftermarket sales orders in a timely and accurate manner utilising our systems fully.
- Providing cover for colleagues in Scheduling and Invoicing.
To be successful in this role you must be capable of learning technical product information, have excellent attention to detail and administrative skills, the ability to work as part of a team and have an excellent attitude and ability for customer care. You should be keen to learn and progress within the business. In return we can offer Monday to Friday working hours, generous starting salary plus an excellent benefits package and hybrid working along with full training on our product range.
Please submit your CV asap for immediate consideration.
