Administrator Remote X 8
3 weeks ago
Brook Street are currently recruiting for a temporary Administrative Officer to work for a government client remote working from home X 8
This is a temporary Role for 3 Months with possibility of an Extension
The roles are Remote working from home
The role is full time hours, 37 hours a week, Monday to Friday 9.00-17.00
Pay rate is £11.03 per hour-Paid weekly
This role is in quite a fast-paced environment, but within a very rewarding and supportive team.
To answer telephone queries, following up enquiries which cannot be immediately resolved. There is some processing and procedural work associated with the calls generated, including accurately noting the details of the call on a customer's record, updatingdatabases and information systems, liaising with the public, veterinary and field officers producing paperwork, and following general administration processes and procedures
Working collaboratively with remote teams across GB to support the delivery of the core function of the Business Unit in accordance with established time scales and performance targets
Main Duties
- Making calls to identified external customers to ascertain information
- Data input and maintenance of records,
- Ensuring accurate records are kept and updated accordingly, data input using various IT systems in accordance with APHA Data procedures
- To liaise with, and provide excellent customer service to Stakeholders, Delivery Partners and Customers, both internal and external, to understand and appreciate their needs and requirements, for example, liaising with farmers and local veterinary practicesto arrange tests. Some roles will involve arranging removal of diseased animals to an abattoir, liaising with farmers and their agent over compensation valuations and payments (TB operational Delivery roles only)
- Is flexible to adapt to changing situations and responds with energy and commitment to take on additional tasks that may be outside the normal day to day duties
The job will/may include arranging the removal of diseased animals off farms to slaughter
Skills and experience required
- Well organised
- Positively responds to change
- Be able to self-manage & prioritise your own workload
- Excellent attention to detail
- Customer service focused
- Accuracy inputting data and collating/filing paperwork
Essential:
- Familiar with the use of basic Microsoft Packages (Outlook, Word, Excel)
Desirable:
- Previous experience of working in an office environment
- Previous telephony experience
- Good IT skills
A DBS is required which is paid via Brookstreet.
Interested? Please apply
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