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Senior Caseworker

4 months ago

London, United Kingdom Page Personnel - UK Full time

A great opportunity to work for a Public Sector organisation.
- A great selection of benefits.

**About Our Client**:
An organisation set up by law to investigate complaints or disputes. Investigate or make decisions when someone has been unable to resolve a complaint, delivering a fair outcome and highlighting to the industry where they can improve.

**Senior Caseworker**:
Work within one of casework teams, such as Adjudication, Early Resolution, Case Assessment or Casework Support.
This will require a customer focused approach to complaint management and resolution, dealing with complex cases and working to ensure fair and rational outcomes in a speedy and proportionate manner.
Take into account relevant legislation and organisations statutory powers and purpose.**Key responsibilities**:

- Manage a portfolio of moderate to complex cases, taking into account the needs of the parties concerned whilst maintaining impartiality.
- Ensure the casework management system is updated accurately.
- Manage cases by identifying the key issues, gathering information and examining evidence.
- Write articulate and well-reasoned outcomes for the complaints.
- Ensure that processes and procedures are adhered to.
- Develop relationships, internal and external, to ensure effective management of own caseload.
- Mentor and assist in training more junior members of staff.
- Share knowledge and provide technical support to other caseworkers.
- Any other duties as reasonably required.

**The Successful Applicant**:
**Senior Caseworker**:
**Essential**:

- In-depth knowledge of occupational or personal pension schemes.
- Ability to investigate complex complaints.
- Conducting analysis of large amounts of information and identifying key issues to be addressed.
- Writing evidence-based outcomes that stand up to scrutiny and challenge.
- Working on own initiative and managing a varied caseload within a set quality and time framework.

**Desirable**:

- Experience of complaint handling within a regulatory, ombudsman or financial services setting.
- Professional pension qualification

**What's on Offer**:
**Senior Caseworker**:

- Permanent
- £39,987 salary
- Offices based in East London
- 27.5 days annual leave plus bank holidays
- Buy and sell additional holidays
- Two desirable pension schemes available
- Flexible working pattern after six weeks' service
- Private healthcare
- Access to benefits and discounts
- Staff events
- Staff awards
- Contact
- Gemma Edwards
- Quote job ref
- JN-022023-5944726
- Phone number
- +442072692163