People Services Administrator

3 weeks ago

Porton Down, United Kingdom Defence Science and Technology Laboratory Full time

**Details**:
**Reference number**:

- 276636**Salary**:

- £20,639 - £23,491**Job grade**:

- Executive Officer- Level 3**Contract type**:

- Permanent**Business area**:

- DSTL - People, Engagement & Communications Division - There is an exciting opportunity to join the group who administers and supports the HR needs within Dstl. As a People Services Administrator you will be responsible for providing professional administration support with a focus on Human Resources (HR. You**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Porton Down or Portsdown WestAbout the job

**Job summary**:
There is an exciting opportunity to join the group who administers and supports the HR needs within Dstl. As a People Services Administrator you will be responsible for providing professional administration support with a focus on Human Resources (HR). You will provide support to a range of internal colleagues and external partners as part of an excellent end to end administration service.

Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.

We welcome all applicants and those from the LGBTQI community.

**Job description**:
**In this role you will**:

- Providing a first level of contact for line managers and individuals; giving information ensuring consistency of approach by line managers.
- Processing employee requests
- Maintaining and developing effective relationships with other Divisions and Service providers to deliver an effective administration service.
- Ensuring agreed standards, quality and user satisfaction are achieved.
- Working effectively within a team providing efficient and timely support across the business.
- Inputting and updating data accurately on corporate and management systems following information and data handling requirements.
- Ensuring that Division information is accessible, accurate and controlled to meet Dstl’s information management policies.
- Establishing own and colleagues understanding of all relevant processes to deliver consistent and effective administrative support.
- Raising incidents and issues to colleagues and others when required in an appropriate and timely manner.
- Seeking to make continuous improvements to current procedures making efficiency savings whilst considering the internal and external customer experience.
- Responding to enquiries and requests received and where appropriate taking an active approach ensuring a final outcome to the query.
- Process Security clearances in accordance with policies for Dstl contractors and Strategic Partners.
- Maintain the multi-user inbox.
- Provide timely, impartial, evidence-based advice to customers to enable them to make informed decisions representing “best value” and a return on investment.”

**Person specification**:
**We are looking for someone who has**:
Essential:
- Experience of delivering trusted, high level administrative support in a relevant environment.
- Experience of working in a customer service environment.
- Experience of using physical and electronic systems for managing and sharing information
- Desirable:
- Working knowledge of providing information, advice and guidance, procedures and processes to line managers and individuals

**Important Information***

This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Working Together

**Benefits**:
**Benefits**

Dstl’s full range of great benefits can be found in the information pack which includes:

- ** Financial**: An excellent pension scheme starting from 26% employer contribution (find out more here). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
- ** Flexible working**: Working options include alternative working patterns, compressed hours, job shares and annualised hours
- ** Flexible working hours**: Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
- ** Annual leave**: A generous annual leave allowance starting at 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
- ** Family**:Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
- ** Learning and Development**: Enco

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