Sales and Customer Service Assistant

2 months ago


StokeonTrent, United Kingdom Easy Composites Ltd Full time

Exciting growth means that we currently have a vacancy for a **Sales and Customer Service Assistant** to join our small team.

With a worldwide customer base and a subsidiary in the Netherlands, the role will involve regular dealings with import/export admin and customers from around the world.

In short, this would be a varied role with plenty of opportunity to gain new skills and experience using modern software and systems as part of a friendly 'can-do' team.

**--- Duties and Responsibilities --**
- Taking orders/changing orders
- Processing returns/refunds/credits
- Helping customers with shipping/delivery queries, chasing couriers
- Assisting Dutch colleagues with stock/order queries (remotely)
- Handling post/running occasional errands (driving licence and car an advantage)

**--- Essential Skills & Qualifications ---**

Strong literacy and numeracy skills are essential, as is a friendly and helpful telephone manner.

Skills, experience, or qualifications in the following areas would be an advantage:

- Customer service
- General business administration

Most important of all however is a positive outlook, enthusiasm, good work ethic and ‘can-do’ attitude. We're looking for someone who likes to make the most of opportunities and work to the best of their abilities as part of a team who feel and do the same.

If this sounds like you and you're ready for a new challenge, then we'd love to hear from you.

**--- Employment Details ---**

The position is full time (37.5hrs/week) and permanent, based in our modern industrial unit in Longton, Stoke-on-Trent. Working hours are Mon-Fri, suggested as 8am to 4pm but could be adjusted to suit.

Starting salary circa £22k, negotiable dependent upon skills, qualifications and experience.

Company pension.

An Interesting and Supportive Place to Work

Easy Composites Ltd is a small but fast-growing company manufacturing and supplying technical and craft materials to businesses, schools, universities and individuals around the world. We sell primarily through a number of busy websites and other online channels, engaging with customers through social media and highly successful video productions (YouTube) making this a wonderfully varied and interesting business to be in.

As part of a small company you would be in an environment where your hard work and ability could make a huge difference and would always be recognized and rewarded with opportunities for progression within the business.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, ST3 5XA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 12/02/2023
Reference ID: ECCS2023



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