Sales & Customer Service Administrator

2 weeks ago


StokeonTrent, United Kingdom Valentine Clays Ltd Full time

**Sales & Customer Service Administrator**

Valentine Clays are industry leaders in clay production for the ceramic industry and have been for over 40 years. Based in Stoke on Trent, we produce and supply worldwide to a multitude of customers from distributors and the pottery industry to the studio pottery community.

We are looking for a Sales and Customer Service Superstar to help us exceed our sales goals, drive customer engagement and build better relationships.

We are seeking someone passionate about helping others through advice over hard selling and targets.

You must be a highly organised self-starter, driven by achievements, have a keen eye for detail and have a positive happy disposition.

You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for the sales manager and other team members.

As a key part of our foundation office team, it is important that you have a strong skillset that will enable your role to grow as the company expands.

If you have exceptional organisational skills and love being a key member of a close-knit team, we would like to meet you.

**Job Purpose**:

- To support the current growth and expansion plans of Valentine Clays by helping to deliver: o An increase in sales through providing a great customer experience for all customers o Admin support where relevant including export sales, general sales and accounts o To be the first point of call for all customers in person and over the phone

**Accountabilities**:

- Supporting the Valentine Clays team members and relevant departments
- All customers in terms of sales - online, onsite & over the phone

**Key Responsibilities**:
**Sales Focus**
- Manage incoming customer sales (online/by phone/walk-ins) and payments
- Ensure all customer enquiries are replied to - working with relevant departments where necessary
- Process sales orders and produce invoices using a Sage system and online website (wordpress)
- Helping to manage stock levels of product during sales process
- Processing export orders with support from the sales team
- Product knowledge ability (developed over time) is essential to assist with customer enquiries
- Developing good customer relationships

**Admin Focus**
- Accounting assistance including cash book entry, invoice processing and organisation
- Undertake a variety of daily office duties, administration, and general tasks
- Assist the Sales Manager with their role
- Assist with supplier ordering process

**General Focus**
- Oversee and communicate with all site visitors and customers
- Organising all incoming and outgoing post
- Maintain meeting areas and front of house
- Liaise with all departments including management (warehouse, marketing & production teams)

**Registered Office**: Ebenezer House, Ryecroft, Newcastle Under Lyme, Staffordshire, ST5 2BE

**Reporting Structure**
- **Reports to**: Sales Manager
- **Reports From**: No direct reports

**Key Interfaces**:

- Managers & Supervisors
- Company Directors

**Background and experience**:
**Availability**: As soon as possible

**Full time**: 35.5 hours (Mon to Thurs 9am - 5pm & 9am - 3pm Fri) with a 30-minute lunch break each day

**Holidays**: 33 days including statutory

**Location**: Valentine Way, Stoke-on-Trent, ST4 2FJ

**Registered Office**: Ebenezer House, Ryecroft, Newcastle Under Lyme, Staffordshire, ST5 2BE

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)
- Sales: 3 years (required)

Work Location: In person

Application deadline: 19/05/2023
Reference ID: Sales1


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