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Front of House Receptionist

4 months ago

Nottingham, United Kingdom Morson Talent Full time

**The Role** In the Front of House role you are responsible for presenting an exceptional first impression of the company’s friendliness, professional service, and high standards.
Being passionate for providing extraordinary service, you will be able to work positively in a fast-paced environment.

You will offer immediate, prompt assistance from the very first moment that guests step in the office, and a warm and professional welcome to our guests.

**Responsibilities Reception**:

- Review meeting and visitor bookings daily, and ensure that requested facilities (room layouts, hospitality, additional facilities) are arranged.
- Provide a welcome on arrival for all visitors as soon as they step into the office, sign visitors in (and out) of the office and provide health and safety induction.
- Manage the access control system, issuing keys or passes for contractors and visitors, ensuring access is only provided to authorised personnel and report any intruders immediately.
- Offer WiFi code, refreshment, cloakroom where needed.
- Communicate visitor arrivals to the relevant people promptly so that the visitor is either met or escorted to the relevant meeting room / area in a timely manner.
- Ensure that waiting visitors are kept informed of any delays.Ensure client has everything they need whilst waiting.
- Escort visitors to the seating area/rooM/Floor.
- Offer, and where appropriate prepare and serve, refreshments for visitors.
- Book hospitality lunches and refreshments. Take delivery and store appropriately before use.
- Make the front of house the first point of call for all visitors questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc.
- Promptly answer and direct incoming telephone calls for the switchboard (if used), and take messages.
- Handle incoming and outgoing mail and courier services.Arrange collection of out-going post or deliver the post to an agreed collection point.
- Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy.
- Carry out regular room checks to ensure correct set up and readiness for guest use, replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guidesare in the room and available to users.
- Maintain an organised and tidy work area, which includes the desk, meeting rooms, client cloakroom and back office.
- Ensure booked authorised Contractors have access to the building as required, and refer unexpected Contractors to Office Manager prior to admitting.
- Be the local contact for managing and maintaining the Office Sign In system for visitors.
- Assist with preparation for special meetings and events.
- Ensure all Company, Client, visitor, and guest information remains confidential and secure.
- Support the Office Manager and Office Management Team with any admin tasks.

**Key Skills**:

- Able to work under general supervision exercising some judgment.
- Display good interpersonal, verbal and written communication skills and organizational skills.
- A proven ability to work as part of a team
- Proficient in use of Microsoft Word, Excel, Outlook.

The role is a 6 week interim role, offering part-time hours (9am-1pm)

Please reach out to me ASAP to hear more.