Front of House Receptionist

5 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Front Of House receptionist

**Grade**
- Band 2

**Contract**
- Permanent: Shift pattern 7am - 7pm including occasional Saturdays

**Hours**
- Full time
- Part time

30 hours per week (7am - 7pm on a rota basis including occasional Saturdays)

**Job ref**
- 164-5262298-A

**Site**
- Nottingham NHS Treatment Centre

**Town**
- Nottingham

**Salary**
- £22,383 per annum

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview
- This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre for Front Of House - Main reception and Switchboard. The Receptionists core working hours are Monday to Friday between 7am - 7pm with the occasional Saturday on a rolling rota basis. You will have excellent customer service skills and be committed to providing a first class service.- You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS.- In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advertMain duties of the job

Working as part of the Outpatient team you will be responsible for greeting all patients and visitors into the Treatment Centre building, dealing with all enquiries while maintaining patient confidentiality.

Undertake all duties relating to the patients’ car park, working in an outside environment, sometimes in inclement weather, assisting patients and visitors as they arrive at the Treatment centre.

To be able to fulfil the delivery of medical notes/thin files from the Treatment centre to relevant departments within QMC and Leengate.

To process all outgoing & incoming post to the business. Operating postal machinery on a daily basis.

Dealing with calls through the Treatment centre main switchboard. Using Medway PAS, and other relevant booking systems relating to the job role, accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

Working for our organisation

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS

Detailed job description and main responsibilities

Working as part of the Outpatient team you will be responsible for greeting all patients and visitors into the Treatment Centre building, dealing with all enquiries while maintaining patient confidentiality. Dealing with calls through the Treatment
centre main switchboard. Using Medway PAS, and other relevant booking systems relating to the job role, accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person

Person specification

Training & Qualifications

Essential criteria
- To be educated to ‘O’ level, GCSE or equivalent
- Experience of Microsoft packages

Desirable criteria
- To possess 5 GCSE A-C passes including English and Maths or equivalent

Experience

Essential criteria
- Proven reception and telephony experience
- Customer Service Skills
- Experience of Team Working
- Ability to work shifts

Desirable criteria
- Knowledge of reception work
- Knowledge of hospital IT systems, e.g. Medway PAS, Microsoft Packages
- Switchboard experience
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan

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