Customer Service Advisor
3 weeks ago
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills.
**Duties**:
- Providing exceptional customer service by promptly and accurately responding to customer inquiries
- Analyzing customer needs and recommending appropriate financial services or products
- Communicating effectively with customers to ensure satisfaction and resolve any issues
- Maintain a thorough understanding of company products/services to effectively assist customers and provide appropriate solutions.
- Collaborate with other departments to resolve customer issues promptly and efficiently.
**Skills**:
- Strong analytical skills to assess customer needs and recommend suitable solutions
- Experience in financial services or a willingness to learn about financial products
- Excellent communication skills to interact with customers professionally and courteously
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
**Job Types**: Full-time, Permanent
**Salary**: From £23,788.04 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 01/03/2024
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