Receptionist/admin Assistant
6 months ago
**Admin Support Assistant**
**Purpose of Role**
To provide administrative support which ensures the smooth running of the practice, contributing to a positive patient experience.
**Tasks**
- Welcome patients and visitors to the Practice in a friendly and professional manner
- Open and close the practice when on early or late shift
- Answer telephone queries, taking the opportunity to signpost patient where appropriate
- Book patients on EMIS for clinical consultations by telephone, video or Face to Face
- Provide patients with prescriptions in person at the practice
- Contact patients as required to move or amend appointments
- Allocate Patient Home visits
- Supports online triage of patients using 'askmyGP'
- Provide cover for colleagues at peak times
- Scanning, shredding, franking documents and mail
- Organise and file both electronic and physical mail using Docman
- Creation of patient letters and text messages as required
- Ensure patient samples are in the correct section for collection
- Fault reporting for own login or working area such as Reception or the Hub
- Adhoc tasks allocated by Practice Manager and Senior Receptionist
- Competent in Microsoft Word, Excel
**Behaviours**
- Understands confidentiality and works within GDPR and Data Protection guidelines
- Level headed and retains a sense of perspective
- Shows empathy and understanding to patients
- Professional and respectful at all times to patients, colleagues and other visitors
- Health and Safety focussed, taking ownership of reporting issues within the building that needs attention
- Pro-actively identifies opportunities for Continuous improvement within the practice
- Embraces and adapts to change
- Supports colleagues
**Experience**
- Patient or customer service experience essential
- Competent IT skills essential
- Experience using EMIS and Docman desirable (training will be provided)
**Job Type**: Part-time
Pay: From £11.73 per hour
Expected hours: 25 per week
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 12/09/2022
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