Customer Service Agent
4 weeks ago
Capital Water is a fast growing evolving filtered water company that are looking for an enthusiastic Customer Service Agent our Back Office Help Desk Team. With an ever-increasing customer base means telephone and online queries/issues have to be dealt with in a professional and timely manner. By joining our fantastic team means you are first point of contact for Help Desk enquiries which will relate to product information, service issues, or general installation enquiries. This is an exciting opportunity to join a fantastic team and if you have great customer service skills and are willing to learn this could be the role for you.
- Managing tickets in the service desk system, taking ownership of calls through to resolution and CRM System.
- Providing a high degree of customer service for all support queries
- General administrative duties, including general data input and customer database.
- Arranging collections and replacements with warehouse department.
- Helping in warehouse where needed.
- Enthusiasm for customer service and the willing to help people.
- Knowledge of computers.
- Excellent interpersonal skills together with a strong customer focused approach.
- The ability to work individually and as part of a team, sometimes under pressure.
In return we offer:
- Excellent career path and chance be part of an growing team
- Company Pension
- 20 days holidays plus bank holidays.
- Bonus where applicable
Pay: From £21,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
Pay: From £21,000.00 per year
**Benefits**:
- Company pension
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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