Customer Service Manager

2 weeks ago

Basildon, United Kingdom SS&C Full time

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.

About the Role

Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything we do. Achieving/exceed the business objectives at the right cost.

Your Responsibilities

  • Create and nurture an open and honest environment that encourages and supports the delivery of excellent customer service
  • Connect and Inspire with people to encourage continual development and improved capability
  • Champion change and take personal responsibility for driving change forward
  • Constructively and continually challenge the way we work, generating new ideas and take them from concept through to delivery
  • Deliver consistent levels of service today while planning and considering the requirements for the future
  • Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements
  • Deliver cost challenges within area
  • Actively engage with other areas in operations and the business to improve our service proposition and promote "oneteam" ethos
  • Develop and build successful partnerships with key stakeholder(s), both internally and externally, that add value to our business
  • Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line with FCA guidelines. Lessons are learnt and changes implemented to improve the service

Your Experience

  • Strong knowledge of the financial industry and the market place
  • Strong ability in understanding management information and using this to make considered decisions
  • Strong ability to connect with audience when communicating, both written and verbal
  • Strong interpersonal skills and the ability to create an environment that delivers excellent customer service

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

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