Customer Service Specialist
1 month ago
Pure are pleased to be working for a growing organisation based in Basildon who are looking for a Customer Service Specialist to join their busy team.
**Main Duties**:
- Being first point of contact for clients providing excellent customer service
- Resolving all customer enquiries and needs of the clients
- Manage the planning of service work,engineer availability, work duration and client requirements and allocate work to contactors
- To ensure effective liaison with internal and external customers.
- Organise appointments
- To demonstrate the highest level of customer care and relationship management at all times
- Keeping the database update
- To quote and invoice directly and accurately to clients, dealing with any resulting follow-up visits or queries
- Any other adhoc duties
**Skills/Requirements**:
- Previous experience in a Customer service coordination or planning role
- Invoice and purchase order knowledge desirable
- Advanced IT skills (Word processing, Spreadsheets, MS Outlook, etc.)
- Excellent communication skills
- Ability to work as part of a team to deliver excellent service
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