Customer Service Manager

2 weeks ago


Basildon, United Kingdom SS&C Technologies Full time

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.


Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.


About the Role

Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything we do. Achieving/exceed the business objectives at the right cost.


Your Responsibilities

  • Create and nurture an open and honest environment that encourages and supports the delivery of excellent customer service
  • Connect and Inspire with people to encourage continual development and improved capability
  • Champion change and take personal responsibility for driving change forward
  • Constructively and continually challenge the way we work, generating new ideas and take them from concept through to delivery
  • Deliver consistent levels of service today while planning and considering the requirements for the future
  • Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements
  • Deliver cost challenges within area
  • Actively engage with other areas in operations and the business to improve our service proposition and promote “one team” ethos
  • Develop and build successful partnerships with key stakeholder(s), both internally and externally, that add value to our business
  • Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line with FCA guidelines. Lessons are learnt and changes implemented to improve the service


Your Experience

  • Strong knowledge of the financial industry and the market place
  • Strong ability in understanding management information and using this to make considered decisions
  • Strong ability to connect with audience when communicating, both written and verbal
  • Strong interpersonal skills and the ability to create an environment that delivers excellent customer service



We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.


Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.


Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.



  • Basildon, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...


  • Basildon, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...


  • Basildon, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...


  • Basildon, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...


  • Basildon, United Kingdom SS&C Technologies Full time

    Job DescriptionSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is...


  • Basildon, United Kingdom Headford Group - Business Support Roles Full time

    Job Expired Role: Reporting to the Customer Services Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes requests and follow up on any potential business opportunities received from them and or new opportunities provided via our commercial team. Managing and processing Export jobs from...


  • Basildon, Essex, United Kingdom SS&C Technologies Full time

    Job Description SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is...


  • Basildon, Essex, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...


  • Basildon, Essex, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...


  • Basildon, United Kingdom Morgan Sindall Property Services Full time

    **Permanent - Full Time 40 hours** **Monday to Friday, 8am - 5pm.** We are looking to recruit two Customer Service Planners to join our team in our office in Basildon. **About the Role** Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are...


  • Basildon, United Kingdom Xcel Recruitment Full time

    Ref: AJ/ZP2362 Location: Basildon **Salary**: £35k Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our...


  • Basildon, United Kingdom Pertemps Basildon Full time

    Pertemps are looking for a Customer Service Adviser for our well known client based in Basildon. The role is offered on a temp-perm basis. The role Providing excellent customer service at all times Ensure all bookings are entered into the system accurately Updating customer tracking reports Respond to customer queries in a timely manner, solving problems...


  • Basildon, United Kingdom Sanctuary Housing Full time

    The role of Customer Service Advisor will include: Delivering high quality and consistent service in relation to debt recovery and debt prevention Advising account balances and collecting payments in full Negotiating and creating affordable repayment arrangements Developing, building and maintaining relationships with customers Identifying any...


  • Basildon, United Kingdom Morgan Sindall Property Services Full time

    Permanent – Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our team on our Basildon Contract based from our office in Barleylands, CM11. About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule...


  • Basildon, United Kingdom Daniel Owen Ltd Full time

    Monday - Friday 8am-5pm Temporary 16 weeks £(phone number removed)per hour Based in Basildon Must have previous experience within repairs Temporary - 16 weeks About the Role Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in...


  • Basildon, United Kingdom Adecco Full time

    Do you want the opportunity to **grow within a fantastic company?** We have an **AMAZING** opportunity! Adecco are proud to be working exclusively with an expanding company who are seeking an**_Customer Support_Administrator_**. **Salary**: £20,000 to £24,000 (depending on experience) **Working days**: Monday to Friday **Working hours**: 8am to...


  • Basildon, United Kingdom System C Full time

    Description Our Service Delivery Managers are responsible for establishing and maintaining business relationships with our customers, business partners and suppliers. These may have multiple products and services and as such will vary in size and in all cases, we expect our SDMs to deliver a high standard of customer service.The purpose of this role is to...


  • Basildon, United Kingdom Noble Recruiting Full time

    We are working with a freight forwarding company who are searching for a Import Customer Service Coordinator. You will be working on the Ocean Freight Team **Job Role**: Providing excellent customer service to their customers and overseas partners. Processing import jobs from the booking stage all the way through to delivery, this will include, costings,...


  • Basildon, Essex, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...


  • Basildon, Essex, United Kingdom SS&C Technologies Full time

    SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many...