Customer Relations Case Specialist

The key purpose of this role is to understand, thoroughly investigate and manage all complaints received from our customers, with key focus on owning complaints that are escalated to formal response stage and resolving in line with FCA DISP timelines. Ensurethat all complaints are handled in accordance with the Bank’s Internal Complaints Handling Policy...

The key purpose of this role is to understand, thoroughly investigate and manage all complaints received from our customers, with key focus on owning complaints that are escalated to formal response stage and resolving in line with FCA DISP timelines. Ensurethat all complaints are handled in accordance with the Bank's Internal Complaints Handling Policy and...

About the team: The Customer Relations team handle complaints for the OSB group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately About Us: OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is...

About the team: **Launch Pad** Use our Launch Pad Apprenticeship Programme to start your career in Banking **Are you looking for an alternative to university?** **Would you like to learn whilst you earn?** **Would you like to kick start a great career in Banking?** If this sounds like you, we would love to hear from you! OSB Group are offering a rare...

**Specialist Support Advisor** **Hybrid Working (1 days per week in the Chatham office)** **Working Hours Shifts Between 8am - 7pm 37.5 hours per week Mon - Sat (2 in 4 Sat)** **4-6 Weeks Onsite Training** **Salary: Between £25000 - £27000** **Responsibilities** - Manage your own workload and cases via a Case Management system. - Ensuring that the needs...

Launch Pad Use our Launch Pad Apprenticeship Programme to start your career in Banking Are you looking for an alternative to university? Would you like to learn whilst you earn? Would you like to kick start a great career in Banking? If this sounds like you, we would love to hear from you! OSB Group are offering a rare opportunity to join our...

About the team: The Customer Relations team handle complaints for the OSB group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately. About Us: OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is...

**Location**: Chatham**Salary**: **Closing Date**: Wednesday 14 February 2024**Senior Customer Relations Account Representative - FOS Team** **Level 9** **FTC until 30/06** **About Us**: - Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply...

National Probation Service (NPS) - 2 x Case Admin, Band 2 Overview: We've got a great opportunity for a full-time, temporary role within the Chatham Probation, to join a fast-paced office, working as part of the admin team. - Full-time - Initially temporary assignment with high possibility of extension - Monday - Friday (9:00-17:00) - Start Date: ASAP -...

National Probation Service (NPS) - 2 x Case Admin, Band 2Overview:We've got a great opportunity for a full-time, temporary role within the Chatham Probation, to join a fast-paced office, working as part of the admin team. Fulltime Initially temporary assignment with high possibility of extension Monday Friday (9:0017:00) Start Date: ASAP Location Chatham Pay...

**Location**: Chatham**Salary**: **Closing Date**: Friday 22 March 2024**Section 75 Specialist** **Please be aware the end date for this role will be 30/06/2024** **Location**: Bradford, Chatham or Petersfield**Working Pattern**: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per...

We are committed to providing our customers with safe and sustainable homes. We put our customers at the heart of everything we do, and strive for continuous improvement in the services we provide. This role is to ensure that any reports of damp and mould or pest control are recorded and dealt with in an effective and timely manner. You will be responsible...

**Location**: Chatham**Salary**: **Closing Date**: Thursday 22 February 2024**About Us**: - Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.- Today, Vanquis...

**About the team**: The Customer Relations team handle complaints for the OSB group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately. **Our philosophy**: **What you will be doing**: In this role, you will have the opportunity to understand, thoroughly investigate and manage all complaints...

Location:ChathamSalary:Closing Date:Thursday 22 February 2024About Us:Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn't from traditional lenders.Today, Vanquis Banking Group is a FTSE All...

We're looking for a brilliant Customer Liaison Officer to work in the third tier of our Customer team to deliver an incredible service to our customers.About the role:Making sure our customers have the best experience when interacting with us is a real team effort from all areas of our business. As a member of our Customer team, you'll be a key part in...

**We’re looking for a brilliant Customer Liaison Officer to work in the third tier of our Customer team to deliver an incredible service to our customers.** **About the role**: Making sure our customers have the best experience when interacting with us is a real team effort from all areas of our business. As a member of our Customer team, you’ll be a...

Senior Financial Support SpecialistWhat you will be doing:We are looking for secured collections experts who will have a real opportunity to make a difference. We will be looking to you to bring your knowledge to navigate solutions to portfolios of complex and high-risk collections cases, across the entire collections journey.You must be able to produce...

**About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...

**Location**: Chatham/Petersfield**Salary**: **Closing Date**: Friday 14 June 2024**Customer Care Advocate** **Location**: Bradford, Chatham or Petersfield**Working Pattern**: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices**Benefits**: Discretionary...