Specialist Support Advisor
3 days ago
**Specialist Support Advisor**
**Hybrid Working (1 days per week in the Chatham office)**
**Working Hours Shifts Between 8am - 7pm 37.5 hours per week Mon - Sat (2 in 4 Sat)**
**4-6 Weeks Onsite Training**
**Salary: Between £25000 - £27000**
**Responsibilities**
- Manage your own workload and cases via a Case Management system.
- Ensuring that the needs of the customer are understood and are treated fairly.
- Work with your colleagues to ensure that individual and departmental SLA’s are maintained.
- You will be reviewing cases and making challenging decisions on a day-to-day basis, so your ability to self-manage and prioritise your workload is important.
- Ensure that all activity is in line with the department and business expectations.
**Skills**
- Empathy is so important to making people feel comfortable and able to open up and share their situation
- Your resilient nature will help you to support customers in difficult/vulnerable circumstances, adapting to unique situations and remaining calm and composed at all times
- Challenging decisions need to be made, even at times where not all the information is presented to you
- Organisation and the ability to prioritise and take responsibility of your workload
- Experience of working in a financial environment with customers needing additional support is advantageous although not essential
**Benefits**
- Generous base salary and rewards
- Excellent working environment
- Discretionary bonus scheme
- 25 days holiday entitlement - with one day accrued for each year of service (to max 30 days)
- Defined contribution pension scheme
- Extensive opportunities for personal and career development
- Flexible and dynamic working policies
- A range of initiatives offered through our Sports & Social and Social Impact Programmes
- Perks at Work - A perks platform offering over 30,000 unique discounts
- Free tea, coffee and fruit
- Discounted gym membership
- Subsidised on-site restaurants
**Values**
- Putting Customers at the Heart of their Business
- Putting the Team at the Heart of the way they work
- Putting Development at the Heart of how you work
- Putting Excellent Performance at the Heart of delivering excellent results
**Salary**: £25,000.00-£27,000.00 per hour
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Hybrid remote in Chatham
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