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Technical Support Advisor

3 months ago

Chatham, United Kingdom Huntress Full time

Technical Support Advisor - Genius/Guru/Technical Customer Support

Are you passionate about technology and helping people? Do you thrive in a dynamic environment where your problem-solving skills and technical expertise are put to the test? If so, we have the perfect opportunity for you

Our esteemed client, based in Chatham, is looking to recruit a talented and dedicated Technical Specialist to join their successful and growing team. This role offers an exciting chance to leverage your technical skills and customer service experience to make a real difference.

What You'll Do:

As a Technical Support Advisor, you will:

  • Assist Customers: Provide top-notch technical support to customers, helping them resolve a variety of technical issues with patience and expertise.
  • Problem-Solving: Use your strong problem-solving abilities to diagnose and troubleshoot technical problems, ensuring a swift and effective resolution.
  • Customer Service Excellence: Deliver exceptional customer service, demonstrating empathy, calmness, and a customer-first attitude at all times.
  • Technical Expertise: Apply your in-depth knowledge of IT systems and wireless networking to assist customers efficiently and effectively.

What We're Looking For:

  • Customer Service Skills: Outstanding customer service skills with a proven track record of handling customer inquiries and issues with professionalism and care.
  • Technical Proficiency: Strong IT technical abilities, including experience with various hardware, software, and wireless networking systems.
  • Empathy and Calmness: A calm and empathetic nature, able to manage customer concerns with patience and understanding.

Key Qualifications:

  • Proven experience in customer service roles, preferably in a technical support setting.
  • Strong IT technical ability, with a deep understanding of computer systems, hardware, and software.
  • Extensive knowledge of wireless networking and related technologies.

Why Join Us?

  • Supportive Environment: Be part of a supportive and collaborative team that values your contributions and helps you grow.
  • Career Development: Take advantage of opportunities for professional growth and development in a forward-thinking company.
  • Dynamic Role: Engage in a dynamic and varied role where no two days are the same, and your skills are constantly challenged and honed.

Apply Today

If you are a proactive, technically skilled individual with a passion for customer service, we want to hear from you Take the next step in your career and join a team where your expertise and dedication will be truly valued.

To apply, please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role. Don't miss this opportunity to join a company that is as committed to its employees as it is to its customers.

Apply today to be considered for this exciting opportunity

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.