Case Admin

7 months ago

Chatham, United Kingdom Brook Street Full time

National Probation Service (NPS) - 2 x Case Admin, Band 2

Overview:
We've got a great opportunity for a full-time, temporary role within the Chatham Probation, to join a fast-paced office, working as part of the admin team.
- Full-time
- Initially temporary assignment with high possibility of extension
- Monday - Friday (9:00-17:00)
- Start Date: ASAP
- Location - Chatham
- Pay Rate: £10.42ph

**PLEASE NOTE: The clearance process can take up to 6 - 8 weeks
**The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:
" Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
" Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
" Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
" Provide cover for an effective and efficient reception and telephone enquiry service
" Act as single point of contact within unit for specialist area of work as required
" Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
" Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
" Carry out enforcement administration as required.
" Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
" Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
" Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
" Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
" Undertake specific Visor administration tasks in accordance with the procedures
" Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points
" Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
" Provide cover within the unit and to other units within the LDU and Division as appropriate.
" Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
" Demonstrate pro-social modelling skills by consistently reinforcing prosocial behaviour and attitudes, challenge anti-social behaviour and attitudes.
" To work within the aims and values of NPS and NOMS

**Requirements**:
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

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