General Election Customer Service Advisor

4 months ago


Westminster, United Kingdom Deekay Technical Full time

Short-Term Role Covering Electoral Services and General Queries for the General Election
Work location: Onsite in Victoria
Duration: 6 Weeks
Positions Available: 2

Key Responsibilities:

- Deliver excellent customer service.
- Maintain and develop knowledge and skills to support first-contact resolution for customer inquiries.
- Actively participate as part of the Customer Service team to manage customer contact.
- Embrace continuous improvement initiatives to enhance the customer journey.

Essential Experience:

- Proven experience in delivering excellent customer service.
- Experience in a fast-paced, target-driven environment, capable of meeting targets and deadlines under daily pressure.
- Experience in handling difficult customers and maintaining professionalism in resolving their concerns/meeting their needs.

Rate: £16.89 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

Pay: £16.89 per hour

Expected hours: 36 per week

Schedule:

- Monday to Friday

**Experience**:

- local authority: 1 year (preferred)

Work Location: In person



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