Customer Success Executive
4 weeks ago
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. This is a Hybrid working opportunity where you will operate from Home and our Glasgow Offices with a balance of home and office based working.
- Serve as the primary point of contact for all commercial and non-commercial relationships with our customers, driving value growth, retention and loyalty across the Business base
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams
- Develop and maintain relationships with key customer contacts to build a working understanding of their business model to bring a value alignment
- Early engagement with acquisition colleagues to ensure smooth and seamless journey from acquisition activity
- Uncover opportunities to help customers grow their business, and improve the potential to grow revenue for the business in the process
- Accountable for the financial performance of customer contracts
- Achieve individual monthly targets as set by Business across a range of commercial and experiential metrics
- Ensure all customer communication is recorded within the respective records and all calls dealt with in a professional manner
- Responsible for monitoring ongoing customer health, customer satisfaction/NPS, acting on feedback to improve and drive satisfaction
- Support Three senior leadership in achieving strategic goals and monitor progress through the use of appropriate metrics
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Customer Success Executive
5 days ago
Glasgow, United Kingdom Three Full timeThree UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G...
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Customer Success Executive
5 days ago
Glasgow, United Kingdom Three Full timeCompany Description Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its...
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Customer Service Executive
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Customer Service Executive
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